ServiceNow Discovery Fundamentals Training Course

Course Code



28 hours (usually 4 days including breaks)


  • An general understanding of IT Operations Management
  • JavaScript programming experience


  • System administrators
  • IT administrators
  • IT infrastructure engineers
  • Technical support
  • ServiceNow consultants


ServiceNow Discovery is an IT Operations Management (ITOM) software application that scans an organization's network (private, public cloud, etc.) to identify the hardware and software connected to the network, their configurations, database connections, relationships and dependencies, etc.

This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

  • Understand the concepts and benefits of credential-less discovery.
  • Install and configure the servers needed to scan a network.
  • Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
  • Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.

Course Outline


  • What is "infrastructure operations management" and "configuration management"?
  • Credential‑less vs credential‑based discovery

Overview of ServiceNow Discovery Features and Architecture

How ServiceNow Discovery Collects Data

Navigating the UI

Understanding the Configuration Management Database (CMDB)

Setting up MID Servers

Obtaining and Testing Device Credentials

Establishing, Maintaining, and Updating Services in CMDB

Classifying CIs (Configuration Items)

Scheduling, Running and Validating Horizontal Discovery

Inspecting Collected Data

Integrating with Third-Party Software Management Products

Extending ServiceNow Discovery through APIs


Summary and Conclusion



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