Influencing and Avoiding Conflict Training Course

This instructor-led, live training in New Zealand (online or onsite) is designed for anyone looking to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply best practices in coaching and communication.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

This one-day programme in New Zealand provides professionals with the core English communication competencies required for success. Attendees will learn to structure messages for various audiences, master business writing, and navigate difficult conversations effectively. By refining grammar and tone to sidestep common pitfalls, participants will enhance their workplace confidence.

This instructor-led, live training in New Zealand (online or on-site) is designed for intermediate-level professionals across various roles who wish to enhance their oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message delivery, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations involving conflict, negotiation, and teamwork.

This instructor-led, live training in New Zealand (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in New Zealand (online or in person) is designed for managers, supervisors, and technical professionals stepping into leadership roles. It helps them utilise structured leadership frameworks and communication tools to enhance authority, delegation, and team performance within growing organisations.

Upon completing this training, participants will be equipped to:

• Define and apply clear leadership authority and accountability within their scope of work.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Facilitate structured, direct, and constructive performance discussions.
• Communicate expectations clearly to enhance engagement and cross-functional alignment.

This instructor-led, live training in New Zealand (online or onsite) is designed for managers and executives who wish to put into practice the appropriate tools, skills, and methodologies required to manage remote teams.

By the end of this training, participants will be able to:

• Examine remote leadership principles, structures, and key components to successfully adapt a remote work environment.
• Cultivate trust, set clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team.
• Leverage existing tools and technologies to improve virtual communication and collaboration.
• Apply goal-setting and project management techniques to monitor and measure the performance of a remote team.