Business Process Management Training Course

Introduction

• An overview of the history of processes
• Adopting a process perspective
• Principles of process management
• Analysis and design in process modelling
• The Business Process Management framework
• Business Process Management Systems (BPMS)
• Business process architecture

Strategies for BPM Implementation

• The value proposition of BPM
• Engaging the BPM community
• Reasons to automate BPM
• Topology of a SOA reference architecture
• Overview of BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing BPM from BPMS
• Criteria for selecting a BPMS
• Collaboration between IT and business; matching technology to problems
• Adopting a development model
• Overview of a BPM system
• Essential terms and concepts

Understanding Basic Concepts and Architecture

• Process modelling
• Process analysis
• Process design
• Components and structure of a BPMS
• Enterprise Process Management planning
• Key skills, roles, and responsibilities

Governance and Business Strategy

• Evolution: from data/functions to objects & services
• Future focus: core business logic vs process control
• Design implications for Architects
• Aligning business and IT
• The role of business stewardship
• The role of business rule analysts

Modelling Processes with BPMN

• The added value of BPMN
• Composability and basic services
• Implementing an incremental and iterative approach
• Driving projects through Use Cases
• Declaring message properties
• Utilising correlation sets
• Developing complex parallel activity execution
• Designing for concurrency
• BPMN implementations by vendors
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining events
• Configuring timeouts
• Managing faults
• Catching exceptions
• Compensation management

Business Rules

• Motivations for business rules
• Fundamental concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ principles
• Evolving roles in business and I/T
• Maintaining a business focus in rules
• Determining when a BR approach is appropriate
• Modern aspects for scoping a BR project
• Key elements of a BR project plan
• The role of a BR pilot
• Overview of mining BRs from code

BPM as an Enabler of SOA: Key Components

• Application frontends
• Basic services
• The value of an ESB
• Utilising a repository
• Enhancing business agility
• The BPM Board
• Distributing technology white papers

Controlling & Measuring Process Improvement

• Managing the repository
• Establishing a quality gateway
• The four pillars of success

Metrics

• Organisational performance context
• Characteristics of effective metrics
• Hierarchy of measurement and management
• Process management beyond simple measurement
• Metrics within processes and management roles in measurement
• Key management questions to address
• Common pitfalls in process management efforts

Architecture of a BPM System

• EAI and B2B considerations
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository

Core BPMS Features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions