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Course Outline
Introduction
- A Brief History of Process
- The Process Perspective
- Process Management
- Process Modelling, Analysis and Design
- Business Process Management Framework
- Business Process Management Systems (BPMS)
- Business Process Architecture
BPM Implementation Strategies
- The BPM Value Proposition
- The BPM Community
- Why automate BPM?
- Topology of a SOA reference architecture
- Overview of BPM vendors and positioning of BPM tools
Aligning IT and Business
- BPM versus BPMS
- When to choose a BPMS
- IT and business must work hand in hand: matching the right technology to your problem
- Adopting a development model
- Overview of a BPM system
- Terms and concepts
Understanding Basic Concepts and Architecture
- Process Modelling
- Process Analysis
- Process Design
- Components and structure of a BPMS
- Enterprise Process Management Planning
- Key Skills, Roles and Responsibilities
Governance and Business Strategy
- The past: data/functions versus objects and services
- The future: core business logic versus process control
- Design implications for architects
- Alignment of business and IT
- The role of business stewardship
- The role of business rule analysts
Modelling a Process with BPMN
- The added value of BPMN
- Composability and basic services
- Promoting an incremental and iterative approach
- Why should use cases drive the project?
- Declaration of message properties
- Use of correlation sets
- Developing complex parallel execution of activities
- Designing concurrency
- BPMN implementation by vendors
- Example: Microsoft XLANG
Fault Handling and Exception Management
- Defining events
- Configuring timeouts
- Handling faults
- Catching exceptions
- Compensation management
Business Rules
- Motivations for business rules
- Basic concepts
- Rule Maturity Model (KPI RMM™)
- KPI STEP™ principles
- New roles for business and I/T
- The business focus in business rules
- When is a business rules approach appropriate?
- New aspects for scoping a business rules project
- Key elements of a business rules project plan
- The role of a business rules pilot
- Overview of mining business rules from code
BPM as an Enabler of SOA: Key Components
- Application frontends
- Basic services
- The value of an ESB
- Using a repository
- Increased agility for the business
- The BPM Board
- Distributing technology white papers
Controlling and Measuring Improvement Processes
- Managing the repository
- Setting up a quality gateway
- The four pillars of success
Metrics
- The context of organisational performance
- What makes a good metric
- Measurement and management hierarchy
- Process management: more than just measurements
- Metrics within processes: management roles in measurement
- Management questions to be answered
- Pitfalls of process management efforts
Architecture of a BPM System
- EAI and B2B aspects
- Topology and scalability
- Design tools
- Deployment tools
- Monitoring and management
- The process engine
- Process definition repository
Core BPMS Features and Interfaces
- Repository support
- Database support
- BAM
- Human workflow solutions
35 Hours
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