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Course Outline
Introduction
- Overview of Palo Alto Networks' next-generation firewalls
Using Tools and Resources
- Foundational troubleshooting methodologies
- Options for information and support
- Utilising status monitoring tools
- Employing maintenance mode
Understanding Flow Logic
- Session flow and App-ID
- Overview of flow logic
- TCP sessions and states
- Tracing packet flow
Packet Captures and Packet-Diagnostics Logs
- Understanding packet capture concepts
- Configuring packet captures
- Using debug-level diagnostic log features
- Interpreting flow-basic output
- Leveraging hardware assistance and offloading
Host-Inbound and Transit Traffic
- Troubleshooting transit traffic
- Blocking Tor
- Troubleshooting host-inbound traffic
Using System Services
- Identifying performance issues
- Using baseline service performance
- Performance troubleshooting use cases
- Using system services daemons
- Gathering additional data
Certificate Management and SSL Decryption
- Verifying SSL decryption application via the certificate chain
- Accessing sites via IP address versus FQDN
- Addressing missing Intermediate CAs
- Excluding URLs and certificates
- Utilising client authentication and SSL decryption exclusion
- Navigating external factors that complicate SSL decryption
User-ID
- User-ID mapping flow
- Troubleshooting User-ID
GlobalProtect
- Using connection sequences
- Troubleshooting GlobalProtect
Support Escalation and RMAs
- Case management
- Managing hardware failures and Return Merchandise Authorisations (RMAs)
- Overseeing escalation and support events
Summary and Next Steps
Requirements
- A working knowledge of network and security concepts
Audience
- Security professionals
- Cybersecurity analysts
- Administrators
21 Hours
