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Duration 14 hours
Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and definition of terms
- Warranty coverage at the asset and item level
- Aligning warranties with maintenance workflows
Configuring Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing dates, usage limits, and conditions
Warranty Claims Processing
- Generating warranty claims from work orders
- Managing routing, approvals, and documentation
- Monitoring claim status and progress
Vendor Response Tracking
- Recording interactions with vendors
- Managing approvals, rejections, and claim adjustments
- Incorporating vendor feedback into broader maintenance strategies
Linking Assets to Warranty Information
- Associating warranty records with asset hierarchies
- Managing replaced parts and swapped components
- Maintaining accuracy across asset records
Procurement and CM Integration
- Connecting warranty details to purchasing activities
- Aligning Change Management processes with warranty implications
- Ensuring data consistency between procurement and maintenance
Exception Handling and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or disputed coverage
- Resolving entitlement mismatches
Practical Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and subsequent follow-ups
- Applying warranty rules to actual maintenance cases
Summary and Next Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic familiarity with navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
