Course Outline
I. Quality Management System aligned with ISO 9001 requirements
1. Core elements of the Quality Management System as defined by ISO 9001
2. Practical exercises in interpreting and analysing ISO 9001 requirements
II. Audits – General Overview
1. The full audit process
2. Types of audits
III. Audit Planning and Preparation
1. Audit criteria and scope
2. Selection of the audit team
3. Applying a process-based approach to internal audits
4. Key considerations when developing control question lists
5. Practical exercises
IV. Conducting an Audit – Guidelines for On-Site Audits
1. Effective auditing techniques
2. Gathering objective evidence
3. Identifying non-conformities and demonstrating them clearly
4. Practical exercises
V. Documenting Audit Findings
1. Crafting clear and precise statements of non-conformities
2. Properly documenting non-conformities
3. Identifying and recording insights and opportunities for improvement
4. Summarising audit results in the audit report
5. Practical exercises
VI. Effective Post-Audit Activities
1. Responsibilities related to initiating corrective and preventive actions
2. The importance of accurately determining root causes of non-conformities
3. Defining appropriate corrective actions
4. Evaluating the effectiveness of implemented actions
5. Follow-up activities concerning insights and improvement potentials
6. Practical exercises
VII. Discussion and Summary
Requirements
Audience
- Individuals preparing to take on the role of ISO 9001 Internal Auditor
- Anyone with an interest in the subject matter
Testimonials (1)
The attention to cover all doubts
