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Course Outline
Introduction to ISO 9001:2015
- Overview of Quality Management Systems (QMS)
- The purpose and advantages of obtaining ISO 9001 certification
- Grasping the structure and underlying principles of ISO management standards
- Major changes introduced in the ISO 9001:2015 revision
Interpreting ISO 9001:2015 Requirements
- Review of ISO 9001 clauses and mandatory requirements
- Defining the organisational context and stakeholder interests
- Leadership roles and the commitment to quality management
- Strategic planning, addressing risks and opportunities, and setting quality objectives
- Support mechanisms such as resource allocation, competence, and awareness
- Operational processes and quality control measures
- Evaluating performance and driving continual improvement
Establishing a Quality Management System
- Defining quality requirements specific to the organisation
- Mapping processes and spotting areas for enhancement
- Creating and managing documented information and controls
- Managing necessary changes to ensure ISO 9001 compliance
- Weaving quality practices into core business operations
Principles of ISO 9001 Auditing
- The distinct roles of internal and lead auditors
- Core audit principles and methodological approaches
- Strategically planning and preparing for a QMS audit
- Constructing audit checklists and defining evidence needs
- Collecting and assessing objective evidence
Executing a Quality Management System Audit
- Carrying out interviews, observations, and document reviews
- Identifying non-conformities and potential areas for improvement
- Presenting audit findings in a clear and effective manner
- Facilitating corrective actions and ongoing improvement
Practical Case Study and Best Practices
- Examining examples of successful QMS implementations
- Applying ISO 9001 requirements to realistic business scenarios
- Identifying opportunities for quality enhancement
- Discussing common challenges faced during implementation
Course Recap and Discussion
- Revisiting key concepts from ISO 9001:2015
- Exploring various auditing and implementation strategies
- Exchanging practical insights and lessons learned
- Recapping best practices and outlining next steps
Requirements
Who Should Attend
- Internal and lead auditors
- Professionals seeking to deepen their understanding of this topic
7 Hours
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