Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- ITIL and other frameworks integration
Requirements
Target audience
This course is intended for:
- Holders of a valid ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the course. The certification validates updated knowledge of the ITIL framework and supports ongoing professional growth in service management.
Participant requirements
Participants must hold a valid ITIL® 4 Foundation certificate. No additional preparation is required prior to attending the course.
Examination process
Participants receive an exam voucher valid for 6 months, providing flexibility in choosing a convenient exam date.
Upon completing the training, participants will receive guidance on how to register for the exam. Scheduling is completed directly through the PeopleCert platform using an individual account. The exam is conducted online under remote supervision. A PeopleCert proctor monitors the session via webcam and secure connection. Before the exam begins, participants must verify their identity and show their surroundings to ensure compliance with exam rules.
Exam details
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing score: 65% (at least 13 correct answers)
- Materials: Closed-book exam
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
