Get in Touch

Course Outline

Module 1: Introduction to Microsoft Teams and its Architecture

  • Core Teams components and associated services
  • Teams architecture and system dependencies
  • Role-based access control and administration

Module 2: Managing Teams Collaboration Experiences

  • Creating and managing Teams, channels, and chats
  • Setting up meeting policies and user experiences
  • Apps, integrations, and lifecycle management

Module 3: Teams Phone and Voice Solutions

  • Concepts and architecture of Teams Phone
  • Configuring calling plans and direct routing
  • Managing devices, dial plans, and emergency calling

Module 4: Governance, Security, and Compliance

  • Teams policies, governance, and lifecycle management
  • Implementing security and compliance configurations
  • Auditing, reporting, and monitoring compliance

Module 5: Monitoring and Troubleshooting Teams

  • Monitoring Teams service health and usage metrics
  • Resolving issues with meetings, voice, and collaboration
  • Utilising reporting tools and analytics for performance optimisation

Module 6: Advanced Configuration and Integration

  • Integrating Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployments
  • Automation and PowerShell for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Overview of MS-721 exam objectives
  • Exam structure, format, and question types
  • Practice questions and review sessions
  • Study resources, tips, and strategies for success

Summary and Next Steps

Requirements

  • A solid understanding of Microsoft 365 services and administration
  • Practical experience with core Microsoft Teams functionality
  • Familiarity with fundamental networking and identity concepts

Target Audience

  • Microsoft Teams administrators
  • Collaboration system engineers
  • IT professionals responsible for Microsoft 365 communications
 35 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (2)

i learned alot

Rose-Ann - Heart FM
Course - Microsoft Teams: Practical Collaboration, Productivity, and Automation

The engagement and the practical examples we did as a group to get more understanding of the topic

ISABELLA - Sedibeng TVET College
Course - Microsoft Teams, Outlook, OneDrive, and Lists Integration

Provisional Upcoming Courses (Require 5+ participants)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-02 09:30
35 hours
Auckland, ANZ Centre
13700 NZD (Online)
35700 NZD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-16 09:30
35 hours
Wellington, Plimmer Towers
13700 NZD (Online)
32450 NZD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-30 09:30
35 hours
Te Pou Toetoe Linwood
13700 NZD (Online)
32450 NZD (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-12-14 09:30
35 hours
Auckland, ANZ Centre
13700 NZD (Online)
35700 NZD (Classroom)

Related Courses

Microsoft Teams: Practical Collaboration, Productivity, and Automation

 7 Hours
Elevate your workflow with this Microsoft Teams training in New Zealand. Master team navigation, automate tasks via Power Automate, and optimise collaboration using embedded Microsoft 365 tools. Perfect for professionals seeking practical skills to refine real-world operations.
Read more...

Microsoft Teams and Forms for Effective Collaboration and Data Collection

 6 Hours
This instructor-led training in New Zealand introduces beginner users to Microsoft Teams and Forms. Participants will learn to manage channels, create digital forms, and integrate these tools for seamless data collection and improved team communication workflows in an interactive environment.
Read more...

Microsoft Teams, Outlook, OneDrive, and Lists Integration

 14 Hours

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner-level business professionals who wish to leverage Microsoft Teams alongside its powerful integrations with Outlook, OneDrive, and Lists to boost team collaboration and productivity.

  • Navigate the Teams interface, create teams and channels, and manage communication through posts, chats, and meetings.
  • Schedule and join Teams meetings via both Teams and Outlook, utilise in-meeting collaboration tools such as screen sharing, and manage meeting notes and recordings.
  • Efficiently manage emails, calendars, and Teams meetings using Outlook, and transition smoothly between email and Teams communication workflows.
  • Use OneDrive for cloud storage, sharing, and real-time document collaboration within Teams and Outlook, including file version management and recovery.
  • Create, customise, and manage Lists to organise tasks and projects, collaborate with team members, and integrate Lists with Outlook and OneDrive.
  • Seamlessly connect Teams with Outlook, OneDrive, and Lists to create a productive and integrated work environment, reducing redundant tasks and improving workflow efficiency.
Read more...

Teams and Read AI for Productive Meetings

 21 Hours

This instructor-led, live training in New Zealand (online or on-site) is aimed at intermediate-level professionals who wish to optimise their use of Microsoft Teams and Read AI to enhance meeting outcomes and workflow efficiency.

By the end of this training, participants will be able to:

  • Configure and optimise Microsoft Teams for efficient meetings.
  • Integrate and personalise Read AI within Teams.
  • Use AI-powered features such as summaries, transcripts, and participation analytics.
  • Improve collaboration, task tracking, and follow-up actions post-meeting.
  • Apply advanced strategies and use cases for sustained productivity.
Read more...

Related Categories

MS Teams
MS Teams