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Course Outline
Foundations of Mobile Subscriber Services
- Subscriber classifications and profiles.
- Service categories: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signalling implications.
The Role of OSS and NetAct
- How OSS functions support performance management.
- NetAct: objectives and key components.
- Data transmission pathways from network elements to NetAct.
Key Performance Indicators – Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity.
- Fundamentals of KPI calculation and aggregation periods.
- Alignment with thresholds, alarms, and SLAs.
NetAct KPI Suite – Voice and Signalling
- Call setup success rates and call drop rates.
- SS7/Sigtran signalling KPIs.
- Considerations for busy hours and dimensioning KPIs.
NetAct KPI Suite – Data and Throughput
- KPIs for data session establishment and throughput.
- Metrics for latency, jitter, and packet loss.
- Subscriber experience KPIs (e.g., per-subscriber throughput).
Analysing KPIs and Correlating Root Causes
- Trend analysis and baseline identification.
- Correlating KPIs across network layers (RAN, transport, and core).
- Using KPIs to pinpoint congestion, configuration errors, and hardware faults.
Reporting, Dashboards, and Alarm Management
- Crafting actionable KPI dashboards.
- Generating reports and focusing on stakeholder needs.
- Strategies for alarm tuning and noise reduction.
Troubleshooting Workflows with NetAct Data
- A step-by-step troubleshooting playbook.
- Practical exercises: voice call failures and data throughput issues.
- Criteria for validating and closing incidents.
Operational Best Practices and KPI Governance
- Establishing KPI ownership and governance models.
- Change management and assessing KPI impact.
- Continuous improvement and the KPI lifecycle.
Recap and Future Steps
Requirements
- A solid grasp of mobile network architecture.
- Familiarity with OSS/BSS concepts.
- Basic understanding of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC team members.
- Telecom planners and service assurance professionals.
14 Hours
