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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Overview of endpoint management principles and OpenUEM features
  • Comprehending the endpoint lifecycle and management strategies
  • Lab preparation and test environment setup

Setting Up & Configuring OpenUEM

  • Installing core OpenUEM server elements
  • Deploying agents to Windows, macOS, and Linux systems
  • Adjusting network and security parameters

Endpoint Registration & Structuring

  • Adding endpoints to the OpenUEM dashboard
  • Categorizing and structuring devices for streamlined management
  • Assigning roles and access rights to administrators

Fundamental Device Administration

  • Distributing software and updates to connected devices
  • Setting policies and compliance standards
  • Observing device status and user activity

Patch Handling & Automation

  • Planning updates and automated patch distribution
  • Verifying and testing software deployments
  • Recommended practices for endpoint security and compliance

Reporting & Diagnostic Support

  • Creating reports on device status and operational activity
  • Addressing common endpoint issues with basic troubleshooting techniques
  • Setting up monitoring alerts for proactive oversight

Final Lab & Practical Tasks

  • Practical session: registering devices, pushing updates, and overseeing endpoints
  • Scenario-driven tasks to solidify understanding
  • Evaluation and group discussion of lab outcomes

Conclusion and Future Directions

Requirements

  • A grasp of fundamental IT support principles
  • Hands-on experience with endpoint devices and various operating systems
  • Basic knowledge of networking and device setup

Intended Learners

  • IT support team members
  • Technical helpdesk staff
  • Entry-level system administrators

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Price per participant

Testimonials (2)

Provisional Upcoming Courses (Require 5+ participants)

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