Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction
Understanding quality, quality systems, and QMS (Quality Management System) audits
Understanding the relationship between QMS audits, customer satisfaction, and profitability
Understanding ISO 9001 and the seven quality management principles (QMP)
Planning the QMS audit based on input from senior management and lead technical personnel
Developing a QMS audit checklist to record conformance and non-conformance details
Creating a QMS audit report
Understanding the recurring cycle of continuous improvement
Understanding ISO 9001 certification requirements
Presentation to senior management
Closing remarks
Requirements
- Understanding of continuous improvement in relation to customer satisfaction
- Understanding of business process improvement
- General knowledge of quality systems and quality management system improvement
- Experience with continuous improvement processes and performance metrics
Target audience
- Auditors who are or will be involved in QMS audits
- Consultants and managers engaged in quality programmes
- Individuals who need to collaborate with QMS auditors
21 Hours
Testimonials (1)
The attention to cover all doubts
