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Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • Overview of SAP S/4HANA architecture and key features.
  • Overview of SAP SuccessFactors modules and integration.
  • Navigating the SAP GUI and Fiori Launchpad.
  • System landscape, environments, and common user roles.

Module 2: Technical Issue Resolution

  • Analysis of common transactional errors.
  • Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1).
  • Addressing configuration-related issues.
  • Diagnosing performance and system availability problems.
  • Monitoring and adjusting background jobs (SM36, SM37).

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Support in transactional processes (e.g., FB50, F-28, F110).
  • Integration with other modules (MM, SD).
  • Basics of financial reporting and reconciliation.

3.2 Materials Management (MM)

  • Overview of procurement and inventory processes.
  • Key transactions (ME21N, MIGO, MIRO).
  • Stock overview and material movements.
  • Resolving purchase order or goods receipt issues.

Module 4: Master Data Management

  • Creation, modification, and validation of master data.
  • Business Partner master data (customers and vendors).
  • Material Master data.
  • Best practices for data consistency and avoiding transactional errors.
  • Tools for data monitoring and validation.

Module 5: Access and Authorization Management

  • Overview of the SAP authorization concept (roles, profiles, authorizations).
  • Creating and modifying user access profiles.
  • Troubleshooting authorization errors (SU53, ST01).
  • Collaboration with the security team to manage role assignments.

Module 6: Configuration and Workflow Support

  • Understanding basic workflow architecture in SAP.
  • Configuration of approval flows (especially in procurement and finance).
  • Monitoring workflows and identifying bottlenecks or errors.
  • Common issues and their resolution.

Summary and Next Steps

Requirements

  • Proficiency with basic SAP navigation.
  • Knowledge of enterprise business processes.
  • Experience in supporting ERP systems or enterprise applications.

Audience

  • IT support teams.
  • SAP functional and technical consultants.
  • System administrators and application support professionals.
 21 Hours

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