VoIP Training in New Zealand

This course comprises two complementary components: a theoretical foundation and a practical application. The first part is a one-day introduction covering the motivation, philosophy, fundamentals, and operational rules of the SIP protocol, along with how it is utilised to implement telecommunications services, with a focus on IP telephony and VoIP. The second, two-day segment enables participants to explore practical aspects of service operation through hands-on laboratory exercises. These provide detailed insights into configuring components of the SIP telephony architecture, analysing SIP signalling at both message sequence chart and internal message structure levels, and understanding typical problems and troubleshooting techniques, including security and telecom fraud considerations. Trainers will share their extensive experience in launching, operating, and managing SIP telephony, covering virtualisation and cloud-based solutions. The practical sessions utilise both SIP hardphones and softphones, alongside IP telephony servers such as Asterisk and FreeSwitch. Participants can leverage the trainers' rich technical and business expertise in IP telephony to submit their own problems and questions, which will be incorporated into the wrap-up session to address current, urgent client needs. The training is designed for participants with a basic knowledge and experience of telecommunications services, specifically in VoIP and IP networking.