Claude AI for Customer Support and Service Operations Training Course

A two-day programme designed for developers who are already utilising AI coding tools like Cursor, Claude Code, or Copilot. It focuses on delegating end-to-end tasks to agents, constructing a personalisation stack (including Rules, AGENTS.md, Skills, MCP, and Agents), connecting and building MCP servers, executing agents in parallel, and implementing structured agentic workflows. The content is tool-agnostic and builds upon the Foundations course.

A two-day introductory course on AI-assisted software development, designed for individuals new to these tools, including those with minimal or no coding experience. The curriculum covers how these tools function, techniques for guiding them via prompts, and their application to common tasks such as building a small project from scratch, working within an existing codebase, and reviewing outputs. The content is tool-agnostic and applicable to platforms like Cursor, Claude Code, Copilot, and similar utilities. This course serves as a prerequisite for the Agentic AI Development: Advanced Workflows course.

This two-part training programme is tailored for software delivery teams looking to embed AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in New Zealand (online or onsite) is aimed at beginner to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarisation to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in New Zealand assists professionals in applying the tool to data analysis and BI tasks. It covers exploratory data analysis, SQL generation, and dashboard design via natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in New Zealand (delivered either online or on-site) is designed for intermediate-level software developers and AI engineers who wish to integrate Claude AI into their applications, create AI-powered chatbots, and enhance software functionality through AI-driven automation.

By the conclusion of this training, participants will be able to:

• Utilise the Claude AI API to embed AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and natural language processing (NLP).
• Optimise and fine-tune Claude AI models for diverse use cases.

This instructor-led, live training in New Zealand (online or on-site) is designed for intermediate-level researchers, analysts, and knowledge workers who wish to leverage Claude AI to process large volumes of data, synthesise information, and automate research tasks.

By the end of this training, participants will be able to:

• Use Claude AI for literature reviews and research synthesis.
• Summarise reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for beginner-level professionals who want to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI to automate repetitive tasks and streamline workflows.
• Boost personal and team productivity through AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimise AI-driven decision-making and task management.

This instructor-led, live training in New Zealand (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is more than just a code-completion tool; it is a terminal-native development agent that analyses your codebase, plans multi-step modifications, executes tests, and delivers working outcomes from a single instruction. This one-day workshop provides participants with structured, hands-on experience: configuring Claude Code for live projects, crafting delegations that yield reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools via the Model Context Protocol.

This instructor-led live training in New Zealand is aimed at intermediate-level developers who wish to take a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively with a CLAUDE.md.
• Scaffold an application and integrate data and a CMS.
• Build tests and run QA with subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in New Zealand (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI's capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows using conversational AI.
• Enhance customer engagement and support through AI-driven solutions.