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Course Outline
Introduction
- Overview of Grafana and GLPI
- Key features and capabilities of Grafana
- Key features and capabilities of GLPI
Getting Started
- Installing Grafana and GLPI across different platforms
- Basic configuration and setup of Grafana
- Basic configuration and setup of GLPI
- Configuring data sources
Grafana Dashboard Creation
- Understanding dashboards in Grafana
- Creating your first dashboard
- Different visualisation types and customising panel settings
- Setting up alerts and notifications
- Alerting rules and conditions
Advanced Grafana Administration
- Managing users and teams in Grafana
- Access control and permissions
- Installing and managing Grafana plugins
- Backup and restore strategies for Grafana
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system
- Creating and managing tickets
- Managing user requests and service fulfilment
- SLA management
- Setting up notifications and automated actions
- Email and notification templates
Advanced GLPI Administration
- Managing user accounts and permissions
- Role-based access control
- Extending GLPI with plugins
- Customising forms and fields
- Backup and recovery procedures
- Routine maintenance tasks
Best Practices and Troubleshooting
- Best practices for efficient administration
- Security considerations
- Common issues and their resolutions
- Where to find help and support
Summary and Next Steps
Requirements
- Basic understanding of IT concepts
Target Audience
- System administrators
- IT managers
21 Hours
Testimonials (1)
workshops, practical examples
