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Duration 14 hours
Course Outline
Introduction to Digital Transformation in Insurance
- Drivers of digital transformation within the insurance sector.
- Key digital capabilities and maturity models.
- Organizational implications for people, processes, and technology.
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI/ML use cases in underwriting, claims, and fraud detection.
- Big Data platforms and analytics for pricing and customer segmentation.
- IoT sensor data applications for telematics, fleet monitoring, and preventive maintenance.
- Opportunities for Robotic Process Automation (RPA) and workflow automation.
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and partnership strategies.
- Platform ecosystems, APIs, and data sharing considerations.
- Embedded insurance, usage-based insurance, and emerging distribution channels.
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences.
- Personalization, CX measurement, and engagement tactics.
- Transforming the claims experience and implementing self-service tools.
Data-Driven Decision Making and Risk Management
- Data governance, quality, and privacy in insurance contexts.
- Predictive analytics for risk scoring and portfolio management.
- Scenario analysis and stress-testing using data-driven models.
Innovation Frameworks and Change Management
- Building innovation capability: from labs and pilots to scaled programs.
- Change management techniques for effective digital adoption.
- Measuring impact and aligning digital initiatives with business value.
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation.
- Digital document management, e-signature solutions, and secure communications.
- Operational dashboards and alerting systems for day-to-day monitoring.
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation.
- Lessons learned regarding partnerships, regulation, and scalability.
- Group exercise: translating case study lessons into a local action plan.
Summary and Next Steps
Requirements
- A foundational understanding of basic insurance concepts.
- Familiarity with business processes and digital workflows.
- A genuine interest in innovation and technology adoption.
Target Audience
- Insurance professionals and underwriters.
- Product managers and innovation leads within the insurance sector.
- Operations and IT staff supporting insurance processes.
