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Course Outline
Introduction to Digital Transformation in Insurance
- Key drivers of digital transformation in the insurance industry
- Essential digital capabilities and maturity models
- Organisational implications for people, processes, and technology
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI and ML use cases in underwriting, claims handling, and fraud detection
- Big Data platforms and analytics for pricing and customer segmentation
- Leveraging IoT sensor data for telematics, fleet monitoring, and preventive maintenance
- Robotic Process Automation (RPA) and opportunities for workflow automation
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and partnership strategies
- Platform ecosystems, APIs, and considerations for data sharing
- Embedded insurance, usage-based insurance, and emerging distribution channels
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences
- Personalisation, CX measurement, and engagement tactics
- Transforming the claims experience and implementing self-service tools
Data-Driven Decision Making and Risk Management
- Data governance, quality, and privacy within insurance contexts
- Predictive analytics for risk scoring and portfolio management
- Scenario analysis and stress-testing using data-driven models
Innovation Frameworks and Change Management
- Building innovation capability: establishing labs, running pilots, and scaling pilots into full programs
- Change management techniques to support digital adoption
- Measuring impact and aligning digital initiatives with business value
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation
- Digital document management, e-signatures, and secure communications
- Operational dashboards and alerting systems for day-to-day monitoring
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation
- Lessons learned: partnerships, regulatory considerations, and scalability
- Group exercise: translating case study insights into a local action plan
Summary and Next Steps
Requirements
- A solid understanding of basic insurance concepts
- Familiarity with business processes and digital workflows
- An interest in innovation and the adoption of new technologies
Audience
- Insurance professionals and underwriters
- Product managers and innovation leads within the insurance sector
- Operations and IT staff supporting insurance processes
14 Hours
Testimonials (1)
Professional knowledge from the market provided by an expert
