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Course Outline

Business Goals, Objectives
Business fundamentals viewed strictly from a business perspective

  • core business principles,
  • strategic planning
  • planning and goal-setting
  • project management
  • marketing
  • workforce management
  • finance

Business Process Concepts and Fundamentals
Core aspects of business processes:

  • identifying (discovering) business processes
  • process characteristics
  • current-state (as-is) vs. future-state (to-be) processes
  • hierarchical levels of business process modelling
  • aligning business processes with goals and objectives

Business Process Management Concepts and Fundamentals
Foundations of Business Process Management:

  • functional vs. process-centric enterprise structures
  • approaches to process management
  • evolution in process management
  • stakeholder roles and responsibilities
  • tools that enable process management

Business Motivation Modeling
Business Modelling Fundamentals - Components of the Business Motivation Model:

  • business vision
  • goals and objectives
  • means and ends
  • mission
  • strategies and tactics
  • dimensions of business modelling

Business Process Modeling Concepts
Business Process Modelling Fundamentals:

  • BPMN Basics
  • definition and application of all BPMN elements within the descriptive and analytic conformance classes
  • activities;
  • grouping model elements

Business Process Modeling Skills
Business Process Modelling Skills:

  • concise scenarios presented as BPMN diagrams or brief text descriptions
  • BPMN elements detailed in the descriptive and analytic conformance classes

Process Quality, Governance, and Metrics Frameworks
Familiarity with Industry Reference Models and Quality, Metrics, and Governance Frameworks:

  • knowledge of various industry frameworks
  • APQC Process Classification Framework
  • SCOR
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma, Balanced Scorecard
  • COBIT
  • Sarbanes-Oxley

Requirements

A general grasp of business processes.

 28 Hours

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Price per participant

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Provisional Upcoming Courses (Require 5+ participants)

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