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Course Outline

Business Goals and Objectives
Business fundamentals from a purely business perspective:

  • core business principles,
  • strategy
  • planning and goal-setting
  • project management
  • marketing
  • resourcing
  • finance

Business Process Concepts and Fundamentals
Key aspects of business processes:

  • identifying (discovering) business processes
  • characteristics of processes
  • as-is processes versus to-be processes
  • levels of business process modelling
  • aligning business processes with goals and objectives

Business Process Management Concepts and Fundamentals
Foundations of Business Process Management:

  • functional versus process-centric enterprise organisation
  • styles of process management
  • advancements in process management
  • stakeholder roles and responsibilities
  • enabling tools for process management

Business Motivation Modeling
Business modelling fundamentals - elements of the Business Motivation Model:

  • business vision
  • goals and objectives
  • means and ends
  • mission
  • strategies and tactics
  • aspects of business modelling

Business Process Modelling Concepts
Business process modelling fundamentals:

  • BPMN basics
  • definition and use of all BPMN elements included in the descriptive and analytic conformance subclasses
  • activities;
  • grouping elements within a model

Business Process Modelling Skills
Business process modelling skills:

  • brief scenarios presented either as a BPMN diagram or in a few sentences
  • BPMN elements listed in the descriptive and analytic conformance subclasses

Process Quality, Governance, and Metrics Frameworks
Awareness of industry reference models and quality, metrics, and governance frameworks:

  • familiarity with a range of industry frameworks
  • APQC Process Classification Framework
  • SCOR
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma, Balanced Scorecard
  • COBIT
  • Sarbanes-Oxley

Requirements

A general understanding of business processes.

 28 Hours

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Provisional Upcoming Courses (Require 5+ participants)

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