Issue Tracking Training in New Zealand

This instructor-led, live training in New Zealand (available online or on-site) guides participants through the deployment of a JIRA instance. Participants will gain hands-on experience with advanced JIRA usage, including installation, configuration, upgrading, and migration. They will learn how to tailor JIRA to their specific project needs, manage users, groups, and project roles, configure and maintain dashboards, set up email notifications, implement JIRA security schemes, manage permissions, perform troubleshooting, and install and customise JIRA Service Desk. Additionally, they will learn to establish a knowledge base, manage Service Desk users, and collaboratively handle service requests.

By the end of this training, participants will be able to:

• Possess a thorough understanding of JIRA administration.
• Customise JIRA to align with their business requirements.
• Configure JIRA email settings and notification rules.
• Manage and assign users, groups, and project roles effectively.
• Administer JIRA permissions and security schemes.
• Carry out JIRA troubleshooting procedures.
• Deploy and customise JIRA Service Desk.

This instructor-led, live training in New Zealand introduces the advanced capabilities of JIRA, including creating and managing various types of JIRA projects, leveraging JIRA for agile initiatives, configuring agile boards, managing both built-in and custom fields, creating and maintaining screens and filters, performing basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, conducting analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues efficiently.
• Create and execute Scrum and Kanban projects.
• Administer built-in and custom fields.
• Comprehend and oversee business processes, workflows, and workflow schemes.
• Conduct both basic and advanced searches and analysis.
• Produce and evaluate reports.

This instructor-led, live training in New Zealand introduces JIRA’s approach to software planning, tracking, and releasing, guiding participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritise issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customise screens and filters.