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Course Outline

Conceptual Framework

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competitive Advantage
  • Process-Oriented versus Outcome-Oriented Management

Comparing Eastern and Western Approaches

  • Kaizen and Innovation
  • Kaizen and Measurement

Total Quality Control and the Evolution of Kaizen

  • Quality Control—The Quality of Managers
  • Quality Control Methods: A Comparison Between Japanese and Western Practices
  • Adhering to the PDCA Cycle
  • Grassroots Kaizen

Practical Application

  • Management-Driven Kaizen
  • Implementing Kaizen Initiatives
  • Team-Driven Kaizen
  • Individual-Driven Kaizen

Management Perspectives

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Approaches

  • Problems in Management
  • Kaizen Activities and Labour Relations
  • Labour Relations: Adversaries or Allies?
  • Commitment from Senior Management

Transforming Corporate Culture

  • Customers: The Ultimate Judges of Quality
  • Supplier Relationships and Cultural Change: Challenges Faced by Western Organisations.

Case Studies

Requirements

None.

 7 Hours

Number of participants


Price per participant

Testimonials (2)

Provisional Upcoming Courses (Require 5+ participants)

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