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Course Outline
Conceptual Foundations
- The Value of Improvement
- Improvement and Management
- Improvement and Total Quality Control (TQC)
- Improvement and Suggestion Systems
- Improvement and Competitiveness
- Process-Oriented versus Results-Oriented Management
East versus West: A Comparative Perspective
- Improvement versus Innovation
- Improvement versus Measurement
From Total Quality Control to Improvement
- Quality Control: The Manager’s Responsibility
- Quality Control Methods: Comparing Japanese and Western Approaches
- Adhering to the PDCA Cycle
- Improvement at the Grassroots Level
Practical Application
- Management-Led Improvement
- Improvement Infrastructure
- Team-Led Improvement
- Individual-Led Improvement
Management Dimensions
- Cross-Functional Management
- Policy Deployment
- Quality Deployment
- Total Productive Maintenance
Problem-Solving Methods
- Challenges in Management
- Improvement Activities and Labour Relations
- Labour and Management: Adversaries or Allies?
- Commitment from Senior Leadership
Transforming Organisational Culture
- The Customer: The Ultimate Judge of Quality
- Supplier Relationships and Cultural Change: Challenges Facing the West
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
