Course Outline

Training Skills

  • Delivery of a pre-prepared training session on the delegate’s chosen subject related to their work.

N.B. The duration of each delegate training session will depend on the length of the course and on the number of participants. Eight is the ideal number of participants

  • Full one-to-one and group feedback

Preparing a Training Session

  • Questions tor the trainer to ask in advance
    • Why me?
    • Logistics of what, where, when, how – and how long?
    • Understanding how the answers to these questions affect the structure of the training session
  • Structuring the content:
    • Research – know the subject
    • Putting the content in order
    • Creation and use of complimentary visual aids

Preparing the Trainer

  • A trainer’s three fundamental communications tools:
    • Verbal – the words being used and avoiding slang and jargon
    • Vocal – the sound of the words avoiding any distracting verbal tics and punctuations
    • Visual – the look of the presenter: dress; mannerisms; presence
  • Rehearsing the training session – and getting honest feedback from a trustworthy source
  • Coping with nerves

Preparing the environment

  • Room layouts – and how they communicate underlying messages to those attending the course
  • Using the room to enhance the training experience
  • …and tidying up after the course

Evaluation

  • The importance of evaluation
  • The processes for obtaining and utilising delegate evaluation

Training Skills – revisited

  • Delivery of another training session (after suitable preparation time).

N.B. This could be the same presentation as in Module 1 but revised following the detailed feedback

  • Full one-to-one and group feedback

Training Skills – revisited

  • If time permits: delivery of another training session (after suitable preparation time)
  • Full one-to-one and group feedback
  21 Hours
 

Number of participants


Starts

Ends


Dates are subject to availability and take place between 09:30 and 16:30.
Open Training Courses require 5+ participants.

Related Courses

Customer Care Strategy

  21 Hours

Related Categories