
Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Onsite live Soft Skills training can be carried out locally on customer premises in New Zealand or in NobleProg corporate training centers in New Zealand.
NobleProg -- Your Local Training Provider
Testimonials
I liked the excercises based on the current researches
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Exercises and trainer experience
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Pizza exercise
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
The online quizzes and last part with final product that needs to be presented.
Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
The application as this makes us think and evaluate what we have learn on the training
Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Różnice międzykulturowe w pracy zespołowej
interactive session
Desmond Lee Swee Hoe, Intel Microelectronics Sdn. Bhd.
Course: Managing Remote Teams
the subject
Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
Trainer give good examples for us to be clear on each of the topics that was discussed.
Robin Lock - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
it was fun and not boring
Arianne Jane Preligera - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
Course: Building an Effective Team with Belbin Team Roles
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Louise England, Axway
Course: Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Louise England, Axway
Course: Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
Carole - Louise England, Axway
Course: Communicating and Influencing For Team Members
Interaction and flexibility
Olivier Pugliesi-Conti
Course: Communicating and Influencing - For Managers and Team Leaders
Customised to my needs
Course: Business Communication Skills
Customised to my needs
Course: Business Communication Skills
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Course: People and Team Management
I really liked the personalization and the rhythm of the training, it was lively and focused on what I needed.
skyguide
Course: Public Speaking 101
Knowledgeable speaker and a lot of examples
Instytut Automatyki i Informatyki Stosowanej, Politechnika Warszawska
Course: Public Speaking 101
I enjoyed all of the tips and tricks that Adam provided. He is very knowledgeable about this subject. He also made following along very easy.
Lara Speers - Corey Reis, Lockheed Martin
Course: Advanced Slide Design in PowerPoint
Adam was very knowledgeable and had a great layout.
Corey Reis - Corey Reis, Lockheed Martin
Course: Advanced Slide Design in PowerPoint
Adam builds a fun rapport with the audience and we/attendees followed along with the instruction on our own computers.
Corey Reis, Lockheed Martin
Course: Advanced Slide Design in PowerPoint
How open the trainer is about relevant issues. He can easily relate with his students.
Amdocs
Course: Public Speaking 101: The Art of Mastering Self-Expression (With Social Media Relevance)
It was challenging to have the course online but it worked quite good. Though it was not possible to train the in person training/presentations. Alistar was very adaptable and gave us great challanges, good tips and tricks.
DFDS A/S
Course: Train-the-Trainer
The sources of motivation and the last part as a team leader
Andrew Abad - Ian Dixon, Quartzelec Ltd (Philippines Branch)
Course: Leadership 101
The way he discuss things.
Aaron Benedict Digno - Ian Dixon, Quartzelec Ltd (Philippines Branch)
Course: Leadership 101
He's a good teacher
JERVIN PAUL SATUMIRA - Ian Dixon, Quartzelec Ltd (Philippines Branch)
Course: Leadership 101
Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable. Friendly and passionate trainer.
Jacob Tan - Crystal Lim, Singapore Management University
Course: Leadership Development for Engineers
real case sharing.
Anthony Cheung, Karl Storz Endoscopy China Ltd.
Course: Strategic Development: Thinking, Planning, Management and Leadership
all the business examples and case studies sharing and there was quite a lot interactions during the course
Anthony Cheung, Karl Storz Endoscopy China Ltd.
Course: Strategic Development: Thinking, Planning, Management and Leadership
The trainers learning techniques and productive materials. Also the discussion driven by the trainer to underline the purpose of this course related to mu issues and experience.
Fahad Al Saud, STC Solutions
Course: Strategic Development: Thinking, Planning, Management and Leadership
Customised to my needs
Course: Business Communication Skills
Customised to my needs
Course: Business Communication Skills
Soft Skills Subcategories in New Zealand
Soft Skills Course Outlines in New Zealand
- Understand the impact of coaching and effective communication on peer-to-peer engagement.
- Learn and apply the different coaching and communication best practices.
- Improve communication and influencing skills.
- Conduct coaching sessions with confidence.
- Learn how to facilitate online meetings for remote participants effectively.
- Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
- Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
- Keep participants engaged by stimulating online conversations.
- Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- To request a customized training for this course, please contact us to arrange.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- To request a customized training for this course, please contact us to arrange.
- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted
- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.
- Building an effective communication style with others
- Practical analysis of the barriers of communication and active techniques to prevent their occurrence
- Building support assembly relationships
- Effective team work
- Awareness of mutual influence in relation team-unit and unit-team
- The ability to use a variety of techniques to manage conflict
- Change their attitudes and behavior modeling constructive (eg assertive posture)
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
- communicate effectively in conflict situations
- identify sources of conflict
- analysis of the needs of the parties to the conflict and the formulation of the problem
- using the methods and techniques to solve conflicts
- to the principles of assertiveness and managing emotions in conflict resolution
- application of the principles of assertive resist tampering
- appropriate behavior in conflict
- implement these stress management, emotional
- Identify and overcome the main barriers and challenges to effective self time management.
- Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
- Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
- Monitor and track their time usage and identify and eliminate their time wasters and distractions.
- Delegate and assign tasks appropriately and communicate clearly and assertively with others.
- Manage their emotions and stress levels in times of uncertainty and pressure.
- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication
- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions
- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
- understand why some people do not respond to what you say to them,
- improve your relationship with your spouse, children, boss, co-worker, etc...
- expand the scope of their personal skills in communication with other people,
- learn how to quickly feel better, safer, quieter and just as you like,
- make other people interested in your own person and to make them to like you
- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT
- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).
- Develop a stronger idea on the different approaches towards contemporary delivery of learning.
- Able to link the current delivery to new and fresh approaches in learning delivery.
- Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
- Lead the organization in the application of digital transformation towards learning
- Instructor Led Training through Online Delivery
- Interactive Planning with Outputs
- Digital Icebreakers
- Course Works
- Measure individual EQ to understand how to interact better with their colleagues.
- Understand other people's emotions and behavioral styles to improve relationships with teammates.
- Use emotional intelligence to form a positive and productive work environment.
- Use emotional intelligence to handle change and conflict at work.
- Understand the two types of stress: distress and eustress.
- Articulate your personal indicators and relievers of stress.
- Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
- Shift negative emotions and boost positive ones using proven techniques.
- Deal with stress-causing. disempowering beliefs around work, life, and relationships.
- Understand the basic psychological concepts behind the MBTI Instrument.
- Perceive their own personality type and its impact on the workplace.
- Manage personality weaknesses and foreground strengths.
- Identify other MBTI personality types in the workplace and collaborate accordingly.
- Manage differences between teammates and build better connections.
- Explore remote leadership, structures, and components to successfully adapt a remote work setup.
- Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
- Use existing tools and technologies to improve virtual communication and collaboration.
- Implement goal setting and project management methods to measure the performance of a remote team.
Thanks to participation in the training Managers:
- appreciate the importance of evaluating employees,
- learn to use the evaluation system to build motivation and commitment,
- will be perceived as fair judges,
- learn to have difficult conversations with employees,
- they will learn what standards of behavior they should present during evaluation interviews,
- learn about their strengths and weaknesses in the field of communication and receive improvement tools,
- will increase the sense of self-confidence in contacts with subordinates and in difficult situations.
- Understand company values and recognize them as cornerstones of organizational culture.
- Build a positive atmosphere among co-workers, employers, and clients.
- Apply the core values they learned for the accomplishment of project goals.
- Appreciate the role of company goals for overall character development.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
- To request a customized training for this course, please contact us to arrange.
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