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Course Outline
Openness to others: 5 generations in the consumer market, 4 generations in the labour market
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I belong to?
- Characteristics of the four generations active in the labour market: Z, Y, X, and Baby Boomers
Generational differences among employees:
- Defining and managing employees' development potential, taking into account the specific needs and life circumstances resulting from age – key competencies
- Techniques and skills in motivating and managing employees of different ages.
Managing age – how prepared are we for the arrival of the youngest generations Y and Z?
- What is a Generation Y and Z employee like?
- What motivates employees from Generations Y and Z?
- How to communicate with employees from Generations Y and Z?
- How to manage employees from Generations Y and Z?
Communication X, Y, Z
- How to design appropriate communication for Generations X, Y, and Z
- Why must I adapt my message?
- Shared communication tools – Feedback
- How to communicate in order to motivate different generations?
- Open communication – authority in communication
- Communication in business: fostering collaboration
Management and motivation XYZ
- Setting goals and completing tasks
- Team management, coordinating activities, leading projects – intergenerational collaboration
- What motivates each generation? – the key to each generation
- How to design effective collaboration?
- How to complement each other in business?
- How to effectively delegate tasks within a team – the competency matrix
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage, and what truly motivates them?
- Will we soon face a shortage of employees?
- Recruiting XYZ: what matters most to each generation
Challenging XYZ situations – assertiveness in communication
- Managing conflict – difficult intergenerational situations
- How to anticipate conflicts at work?
- Levels of communication – interlocutor attitudes (manager, employee, supplier, recipient)
- How to communicate with employees, managers, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.