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Course Outline

Openness to others: 5 generations in the consumer market, 4 generations in the labour market

  • Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
  • Which generation do I belong to?
  • Characteristics of the four generations active in the labour market: Z, Y, X, and Baby Boomers

Generational differences among employees:

  • Defining and managing employees' development potential, taking into account the specific needs and life circumstances resulting from age – key competencies
  • Techniques and skills in motivating and managing employees of different ages.

Managing age – how prepared are we for the arrival of the youngest generations Y and Z?

  • What is a Generation Y and Z employee like?
  • What motivates employees from Generations Y and Z?
  • How to communicate with employees from Generations Y and Z?
  • How to manage employees from Generations Y and Z?

Communication X, Y, Z

  • How to design appropriate communication for Generations X, Y, and Z
  • Why must I adapt my message?
  • Shared communication tools – Feedback
  • How to communicate in order to motivate different generations?
  • Open communication – authority in communication
  • Communication in business: fostering collaboration

Management and motivation XYZ

  • Setting goals and completing tasks
  • Team management, coordinating activities, leading projects – intergenerational collaboration
  • What motivates each generation? – the key to each generation
  • How to design effective collaboration?
  • How to complement each other in business?
  • How to effectively delegate tasks within a team – the competency matrix
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage, and what truly motivates them?
  • Will we soon face a shortage of employees?
  • Recruiting XYZ: what matters most to each generation

Challenging XYZ situations – assertiveness in communication

  • Managing conflict – difficult intergenerational situations
  • How to anticipate conflicts at work?
  • Levels of communication – interlocutor attitudes (manager, employee, supplier, recipient)
  • How to communicate with employees, managers, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

Number of participants


Price per participant

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