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Course Outline

Grasping the Concepts of Artificial Intelligence (AI)

  • Defining AI: A look at its history and evolution.
  • How AI operates: Understanding data, algorithms, and learning models.
  • Categories of AI: Distinguishing between narrow and general AI, generative AI, and machine learning.

AI in Daily Life and Corporate Settings

  • Examples of AI applications already present in everyday routines.
  • Sectors undergoing transformation due to AI adoption.
  • Separating myths from facts regarding AI in the workplace.

AI Applications Across Different Departments

  • Sales and Customer Service: Lead qualification, chatbot deployment, and sales forecasting.
  • Marketing: Content creation, campaign analytics, and trend identification.
  • Finance: Invoice automation, fraud detection, and financial forecasting.
  • HR: Screening for recruitment and gaining insights into employee engagement.
  • Administration and Operations: Document management and task automation.

Commencing Your Journey with AI Tools

  • An overview of ChatGPT, Copilot, Gemini, Claude, and other prominent platforms.
  • Leveraging AI for drafting emails, reports, and presentations.
  • Utilising AI for scheduling, summarisation, and translation tasks.

Practical Application: AI in Practice

  • Drafting and refining text using AI assistance.
  • Generating reports and conducting basic data analysis.
  • Automating standard administrative duties.

Addressing Challenges and Ethical Implications

  • Recognising AI limitations: Bias, hallucination, and the risk of over-dependence.
  • Concerns regarding data privacy, confidentiality, and regulatory compliance.
  • Strategies for responsible AI usage within a professional environment.

Moving Forward: Fostering an AI-Positive Culture

  • Cultivating a mindset conducive to AI integration.
  • Promoting experimentation and digital curiosity.
  • Accessing resources for ongoing AI education.

Recap and Action Planning

  • Review of essential concepts and key takeaways.
  • Identifying potential AI opportunities within your specific department.
  • Formulating a personal action plan: “What can I automate or enhance with AI?”

Requirements

  • No prior experience with AI or programming is necessary.

Target Audience

  • Staff members from administrative, sales, finance, marketing, HR, and other functional areas.
  • Managers and team leaders with an interest in adopting AI technologies.
  • Support and back-office personnel.
 7 Hours

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