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Course Outline
Grasping the Concepts of Artificial Intelligence (AI)
- Defining AI: A look at its history and evolution.
- How AI operates: Understanding data, algorithms, and learning models.
- Categories of AI: Distinguishing between narrow and general AI, generative AI, and machine learning.
AI in Daily Life and Corporate Settings
- Examples of AI applications already present in everyday routines.
- Sectors undergoing transformation due to AI adoption.
- Separating myths from facts regarding AI in the workplace.
AI Applications Across Different Departments
- Sales and Customer Service: Lead qualification, chatbot deployment, and sales forecasting.
- Marketing: Content creation, campaign analytics, and trend identification.
- Finance: Invoice automation, fraud detection, and financial forecasting.
- HR: Screening for recruitment and gaining insights into employee engagement.
- Administration and Operations: Document management and task automation.
Commencing Your Journey with AI Tools
- An overview of ChatGPT, Copilot, Gemini, Claude, and other prominent platforms.
- Leveraging AI for drafting emails, reports, and presentations.
- Utilising AI for scheduling, summarisation, and translation tasks.
Practical Application: AI in Practice
- Drafting and refining text using AI assistance.
- Generating reports and conducting basic data analysis.
- Automating standard administrative duties.
Addressing Challenges and Ethical Implications
- Recognising AI limitations: Bias, hallucination, and the risk of over-dependence.
- Concerns regarding data privacy, confidentiality, and regulatory compliance.
- Strategies for responsible AI usage within a professional environment.
Moving Forward: Fostering an AI-Positive Culture
- Cultivating a mindset conducive to AI integration.
- Promoting experimentation and digital curiosity.
- Accessing resources for ongoing AI education.
Recap and Action Planning
- Review of essential concepts and key takeaways.
- Identifying potential AI opportunities within your specific department.
- Formulating a personal action plan: “What can I automate or enhance with AI?”
Requirements
- No prior experience with AI or programming is necessary.
Target Audience
- Staff members from administrative, sales, finance, marketing, HR, and other functional areas.
- Managers and team leaders with an interest in adopting AI technologies.
- Support and back-office personnel.
7 Hours
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation