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Duration 14 hours
Course Outline
Introduction to ChatGPT for Administrative Roles
- Defining the scope of tasks ChatGPT can and cannot automate.
- Exploring common administrative use cases.
- Developing effective prompts for routine assignments.
Automating Routine Writing Tasks
- Drafting emails, notices, and internal announcements.
- Creating summaries, meeting notes, and follow-up correspondence.
- Establishing standardized text outputs for consistent reuse.
Document Refinement and Formatting
- Rewriting, reformatting, and reorganising content.
- Transforming unstructured text into polished, professional documents.
- Correcting grammar, ensuring consistency, and resolving layout issues.
Developing Templates and Administrative Tools
- Constructing checklists, forms, and reusable structural frameworks.
- Drafting SOPs and compliance-focused layouts.
- Streamlining repetitive document creation processes.
Data Handling and Light Automation
- Structuring information from raw textual data.
- Extracting key fields and converting content into tabular formats.
- Generating data-ready summaries for input into entry or reporting systems.
Task Management and Workflow Assistance
- Drafting schedules, reminders, and detailed task instructions.
- Automating the creation of planning documentation.
- Supporting multi-step administrative processes.
Safe and Responsible AI Usage in Administration
- Recognising limitations and mitigating potential errors.
- Appropriately handling confidential information.
- Maintaining accuracy and consistency in generated outputs.
Advanced Prompting for Administrative Efficiency
- Utilising prompt patterns for recurring workflows.
- Designing mini-automation sequences for common tasks.
- Enhancing results through refined and specific instructions.
Summary and Recommended Next Steps
Requirements
- A fundamental understanding of standard office workflows.
- Practical experience with common productivity software.
- Confidence in managing digital documents.
Target Audience
- Clerical support teams.
- Administrative coordinators.
- Data entry personnel.
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
