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Duration 6 hours
Course Outline
The Strategic Value of Delegation
- Why mid-level managers often find delegation challenging
- The impact of taking on all responsibilities personally
- Connecting delegation to team development and leadership growth
Understanding Your Team's Capabilities
- Evaluating skills, readiness, and motivation
- Aligning tasks with the right individuals
- Recognising development opportunities through delegation
Determining What to Delegate and What to Retain
- The task-retention matrix
- Distinguishing between high-impact and routine tasks
- Recognising signs that you are holding on too tightly
The Art of the Handoff: A Practical Framework
- Setting clear objectives, outcomes, and boundaries
- Communicating authority, resources, and timelines
- The one-page delegation brief template
Practical Activity: Delegation Role-Play
- Practising a real-world handoff using the delegation framework
- Receiving peer feedback on clarity and trust signals
- Refining your approach before applying it in the workplace
Building Accountability Without Micromanagement
- Distinguishing between check-ins and hovering
- Utilising outcome-based milestones
- Holding people accountable with empathy
Overcoming Barriers to Delegation
- Manager concerns: loss of control, rework, and replacement
- Team member resistance: lack of confidence or motivation
- Reframing mistakes as valuable learning moments
The Link Between Delegation and Team Trust
- How delegation communicates trust (or its absence)
- The trust equation for managers
- Common factors that undermine trust during task handoffs
Practical Activity: The Trust Canvas Workshop
- Mapping trust drivers and obstacles within your team
- Creating team-specific trust agreements
- Developing a concrete action plan to bridge trust gaps
Communication and Feedback During Delegation
- Practising active listening during progress updates
- Delivering redirecting feedback without reclaiming the task
- Celebrating successes and recognising ownership
Sustaining Long-Term Delegation Habits
- Integrating delegation into weekly routines
- Tracking the impact of delegation on team capacity
- Establishing personal commitment contracts for continuous practice
Requirements
This course is tailored for mid-level managers, team leads, and project managers who oversee direct reports.
- Foundational experience in a supervisory or team lead role
- General familiarity with management principles
- An openness to critically examine personal delegation habits
Target Audience
- Mid-level managers aiming to alleviate workload bottlenecks
- Team leaders seeking to deepen trust with their direct reports
- Project managers transitioning from individual execution to leadership roles
