Stakeholder Management Training Course

Business analysis is the process of investigating, understanding, and defining business needs in order to develop solutions that meet those needs. It is a critical element in the organisational change management process and in designing new business solutions. The aim of business analysis is to ensure that technological, process-related, or organisational solutions align with business goals and requirements. It plays a vital role in ensuring the effectiveness of projects and organisational changes by guaranteeing that implemented solutions are appropriate, feasible, and fully aligned with business needs.

This workshop is tailored for experienced Business Analysts, Product Owners, and User Researchers aiming to master advanced techniques that deliver tangible business value. Through hands-on exercises and practical tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and translate strategy into action using OKRs. By the end of the session, they'll have a clear toolkit to amplify their impact and achieve measurable results.

This course focuses on the business analyst role required to succeed on Agile projects. Course participants will learn how to collaborate effectively with the Team, Product Owner, Scrum Master, and the Customer to facilitate the development process. Participants will work through a mock project, practising common scenarios.

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner, intermediate, and advanced learners who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Use AI as an advanced tool to support thinking and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to drafting documentation.
• Consciously evaluate the quality and factual accuracy of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools in relation to corporate data.

This instructor-led, live training (online or onsite) is designed for team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs using practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Cost-effectiveness analysis (CEA) is a structured method for comparing alternatives by examining the relationship between resources used and outcomes achieved.

This instructor-led, live training (available online or on-site) is designed for intermediate-level practitioners who wish to apply cost-effectiveness methods to support informed, rational, and evidence-based decision making across a range of sectors.

By the conclusion of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Course Format

• Facilitated presentations supported by real-world examples.
• Practical exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Course Customisation Options

• Customised versions of this training are available upon request.

This instructor-led, live training is based in Ottawa but can also be delivered elsewhere. It is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for participants at beginner to intermediate levels who wish to grasp the foundational principles of ICF coaching—including its core competencies and ethical guidelines—while gaining hands-on experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and how they apply in coaching practice.
• Demonstrate active listening, effective questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalised coaching style aligned with ICF principles.

Insurance in the Digital Era offers a practical overview of how digital transformation is reshaping products, operations, and customer engagement across the insurance sector.

This instructor-led, live training (delivered online or on-site) is designed for intermediate-level insurance professionals seeking to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernise insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and understand their impact on the broader insurance ecosystem.
• Design customer-centric strategies powered by digital tools and data-driven insights.
• Apply data-driven approaches to risk management and decision-making.
• Develop an innovation and change management approach tailored for insurers.
• Assess real-world case studies and translate key lessons into local initiatives.

Course Format

• Interactive lectures and discussions.
• Case study analysis and collaborative group workshops.
• Practical exercises and action planning tailored to participants' organisations.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Requirements Engineering (RE) is a key discipline within software and systems development, focused on identifying, documenting, and managing the needs and constraints of stakeholders to ensure project success.

This instructor-led, live training (online or on-site) is aimed at intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completion of this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritisation throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to sit and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customisation Options

• Additional modules or industry-specific case studies can be added on request.

Artificial intelligence is reshaping how organisations make decisions, operate and structure themselves. However, adopting AI introduces fresh leadership challenges: knowing when to apply AI, integrating it into existing workflows, sustaining team trust, and ensuring proper accountability and governance.

The course "Leading in the Age of Artificial Intelligence" was created to assist leaders in incorporating AI in a mindful, strategic, and human-centred manner. It blends practical AI tools with traditional models of leadership, motivation and team management.
This is not a technical course. It is a leadership programme tailored for the AI era, focusing on decision-making, people, governance and outcomes. The goal is to ensure AI enhances performance rather than becoming a source of fear, loss of control or internal resistance.

Upon completing the training, participants will be able to:

• Evaluate how Artificial Intelligence impacts leadership decisions and team management.
• Leverage AI tools to aid decision-making, planning and communication.
• Apply established leadership frameworks within AI-enabled work environments.
• Lead hybrid Human + AI teams varying in maturity, autonomy and digital literacy.
• Establish objectives, metrics and responsibilities in settings utilising AI (e.g., OKR, KPI).
• Navigate ethics, risk management and governance concerning the organisational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible and effective adoption of AI within the organisation.

Leadership is the practice of guiding individuals and teams to achieve organisational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organisational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labour framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

This instructor-led, live training in New Zealand (online or on-site) is aimed at organisation leaders who wish to learn how to drive change within organisations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organisations.
• Apply planning practices to organisational change efforts.
• Effectively drive organisational change through change leadership.

This instructor-led, live training in New Zealand (online or on-site) is designed for individuals who wish to understand requirements analysis and carry it out efficiently and accurately using proven analysis techniques for their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overarching concepts and activities involved in requirements analysis.
• Gain familiarity with requirements analysis methodology.
• Leverage various requirements analysis techniques to their advantage.
• Structure requirements to communicate effectively with architects and developers through an iterative requirement gathering process.