Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in New Zealand is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led live training (online or onsite) is tailored for team leaders and middle managers seeking to adopt AI safely and effectively by addressing the human elements that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Determine when to use AI and when to stop (establishing clear boundaries).
• Verify AI outputs using practical standards (identifying red flags and utilising secondary sources).
• Define accountability measures and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This instructor-led, live training is based in Ottawa but can also be delivered elsewhere. It is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will discover how to delegate strategically, set clear expectations, and nurture trust within your team. Designed specifically for mid-level managers, this course explores common barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This live, instructor-led training in New Zealand (delivered online or onsite) is tailored for intermediate-level managers and specialists seeking to grasp what propels digital change in financial services and how to implement it within their own organisations.

Upon completing this training, participants will be able to:

• Explain the key drivers of digital change in banking and financial services.
• Identify value creation opportunities in digital channels, lending, and SME banking.
• Understand how Agile methodologies and product thinking facilitate transformation.
• Draw insights from both successful and unsuccessful transformation initiatives.

This instructor-led, live training in New Zealand (online or onsite) is designed for business leaders looking to implement Digital Transformation within their organisations.

Upon completion of this training, participants will be able to:

• Explain the concepts underpinning Digital Transformation
• Pinpoint areas within an organisation where digitisation is most beneficial
• Develop a digitisation strategy that outlines the necessary changes in processes, technology, and training.

This instructor-led, live training in New Zealand (online or onsite) is designed for intermediate to advanced IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for intermediate-level IT professionals and business managers seeking to understand the potential of IoT and edge computing to drive efficiency, enable real-time processing, and foster innovation across various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing within the manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for participants at beginner to intermediate levels who wish to grasp the foundational principles of ICF coaching—including its core competencies and ethical guidelines—while gaining hands-on experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and how they apply in coaching practice.
• Demonstrate active listening, effective questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalised coaching style aligned with ICF principles.

This instructor-led, live training in New Zealand (online or on-site) is aimed at organisation leaders who wish to learn how to drive change within organisations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organisations.
• Apply planning practices to organisational change efforts.
• Effectively drive organisational change through change leadership.

This instructor-led, live training in New Zealand (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in New Zealand (delivered online or on-site) is aimed at beginner-level digital technology professionals seeking comprehensive knowledge and practical tools to understand and implement responsible digital practices.

By the end of this training, participants will be able to:

• Understand the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in both professional and personal activities.
• Gain knowledge of eco-design principles for sustainable digital services.
• Implement responsible digital practices in their daily work.

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner, intermediate, and advanced levels, addressing the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.