Handling Conflict with Confidence Training Course

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner-level, intermediate-level, and advanced-level professionals seeking to find, attract, and engage international candidates.

By the conclusion of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Access Global Talent & Recruitment Channels

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner-level, intermediate-level, and advanced-level professionals who wish to identify, attract, and engage top international talent.

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Sell the Opportunity to Candidates & Partner with Hiring Managers

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner-level, intermediate-level, and advanced-level professionals who wish to discover, learn, and transform into today's top leaders; as well as organisations seeking to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner-level, intermediate-level, and advanced-level professionals who wish to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Progress from a Briefing Call to a Strategy Alignment Meeting (SAM)
• Design modern and engaging job descriptions
• Apply Employer Branding and EVP strategies
• Post single or multiple job advertisements
• Receive a tailored long-list of candidates

A highly participative course involving individual and group discussions, along with practical skills exercises, to enable delegates to share ideas and develop their skill levels.

Audience

Anyone seeking to enhance their assertiveness skills

Aim

This course aims to boost confidence and strengthen each delegate's ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome barriers to being assertive
• Recognise behaviour traits in themselves and others, and learn effective strategies for managing them
• Communicate effectively with a wide range of people to achieve win-win outcomes wherever possible
• Effectively manage difficult situations.

The aim of this one-day course is to equip participants with mentoring and coaching skills for the workplace. By the end of the course, participants will be able to:

• Distinguish between mentoring and coaching
• Discuss relevant learning theories
• Describe different learning styles
• Explain the feedback model
• Outline fundamental coaching principles
• Identify the key components of the GROW coaching model

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner-level HR professionals and managers who wish to gain foundational knowledge in leveraging AI to optimise HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the end of this training, participants will be able to:

• Understand the potential and applications of AI in HR management.
• Learn how to optimise HR processes using AI tools.
• Enhance employee experience through AI-driven strategies.
• Use AI insights to make strategic HR decisions.

Communication skills have long been recognised as essential to professional success, and many a career has stalled, faltered or stagnated due to a lack of these abilities. Contrary to popular belief, few of us are born with this skill; instead, most either practise it or learn from their mistakes. This course is designed to help participants improve their communication skills and, consequently, enhance their ability to work effectively with others.

Mediation skills are subtly yet meaningfully different. While excellent communication is a prerequisite, what matters even more is the ability to listen attentively and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and arrive at an outcome that both are happy to accept. Mediators avoid taking sides, making judgements, or giving direct guidance. Their primary responsibility is to foster effective communication and build consensus between the parties. This course also covers the broader range of skills, beyond communication, required to be an effective mediator.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions

• To individual members of their own team
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental – input

Course Format

A combination of:

• Facilitated discussions
• Delegate coaching sessions – with comprehensive feedback

By the end of the course, delegates will be able to:

• Define “coaching” and explain in detail how it is used to improve individual and team performance – particularly in relation to understanding the underlying causes of under-performance and addressing them
• Deliver meaningful coaching sessions

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

This instructor-led, live training (available online or on-site) is designed for HR professionals who wish to leverage analytical methods to enhance organisational performance. The course explores both qualitative and quantitative approaches, including empirical and statistical techniques.

Course Format

• Interactive lectures and group discussions.
• Abundant exercises and hands-on practice.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner-level HR professionals who wish to understand and implement optimised HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for participants at beginner to intermediate levels who wish to grasp the foundational principles of ICF coaching—including its core competencies and ethical guidelines—while gaining hands-on experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and how they apply in coaching practice.
• Demonstrate active listening, effective questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalised coaching style aligned with ICF principles.