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Course Outline
Self and Others: Understanding Perspectives
- Exploring the drivers behind our behaviour.
- Distinguishing between behaviours that are appropriate for our business role and those that are not.
- The role of feedback: how others perceive and interact with us.
Communication
- Examining our approaches to interacting with others.
- Evaluating the advantages and drawbacks of various communication media.
- Defining effective communication and identifying strategies to achieve it.
- Applying different thinking and learning styles to everyday work tasks.
Emotional Intelligence
- The impact of emotions and their subsequent consequences.
- Recognising the value of Emotional Intelligence (EQ) alongside standard cognitive intelligence (IQ).
- Reviewing the five components of Goleman's Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding why we behave or react in specific ways towards colleagues and customers.
- Techniques for building rapport with colleagues and customers.
- The benefits of establishing 'True Rapport' in professional relationships.
Stakeholder Management
- Strategies for meeting stakeholder expectations.
- Conducting stakeholder analysis for both internal and external parties.
Navigating Change
- The nine fundamental principles of change.
- Managing the emotional responses triggered by change.
- Addressing resistance to change and recognising its potential benefits.
Requirements
Target Audience
This course is ideal for staff members who require a comprehensive understanding of communication and influence dynamics, particularly in interactions with:
- Colleagues
- Line managers
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.