Course Outline
Exploring Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Differentiating passive, aggressive, passive-aggressive, and assertive styles
- Evaluating your current communication approach
- Realising the workplace advantages of assertive dialogue
Cultivating Confidence and Self-Awareness
- Pinpointing personal inhibitors to assertiveness
- Addressing limiting beliefs to bolster self-confidence
- Recognising emotional triggers and regulating reactions
- Establishing a constructive and confident mental framework
Confident Communication Strategies
- Core principles of impactful verbal and non-verbal expression
- Practising active listening and posing strategic questions
- Articulating needs, views, and expectations with clarity and respect
- Declining requests professionally while preserving relationships
Interpersonal Awareness and Positive Influence
- Identifying diverse communication and behavioural preferences
- Tailoring your approach to suit different personalities
- Fostering rapport and mutual trust
- Applying influence techniques to secure positive results
Navigating Difficult Dialogues
- Preparing for complex conversations
- Addressing conflict with calmness and constructive intent
- Responding to criticism, complaints, and challenging conduct with assurance
- Maintaining professional composure while managing emotions under pressure
Applying Practical Assertiveness Techniques
- Delivering and absorbing constructive feedback
- Negotiating mutually beneficial solutions
- Employing assertiveness tactics in meetings, presentations, and daily work scenarios
- Engaging in role-plays and exercises based on real workplace contexts
Ongoing Professional Growth
- Reflecting on personal strengths and growth areas
- Formulating a personalised assertiveness development plan
- Establishing SMART goals for sustained improvement
- Identifying opportunities to integrate new skills into daily work
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
