Course Outline
Leadership vs Management
- Exploring the similarities and distinctions between Leadership and Management; identifying what defines an exceptional Leader;
- the qualities that make a Great Manager;
- Various Management Styles
- Understanding Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining what constitutes a Team
- The developmental stages of Team growth
- How managers can positively influence the stages of Team Development
Performance Management
- Establishing clear Objectives
- Overseeing individual Performance
- Coaching to enhance Performance
- Effective Delegation techniques
- Using Feedback as a core Performance Management tool
Implementing Change Effectively
- Analyzing why Change initiatives succeed or fail
- The 9 fundamental principles of change
- Recognizing the emotional responses to change
- Addressing Resistance to change – and recognizing the potential benefits of resistance
Negotiating for Optimal Outcomes
- The role of Communication in Negotiation
- The significance of Effective Presentations
- A range of Negotiating Strategies
- Evaluating and Comparing Strategies
- Building strong Rapport
- Navigating the 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict
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The Phases of Conflict Handling
- Grasping the nature of the Conflict
- Understanding your own and the other party’s position within the conflict
- Finding resolutions to the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes
- Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.