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 Duration 7 hours

Course Outline

Leadership vs Management

  • Exploring the similarities and distinctions between Leadership and Management; identifying what defines an exceptional Leader;
  • the qualities that make a Great Manager;
  • Various Management Styles
  • Understanding Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a Team
  • The developmental stages of Team growth
  • How managers can positively influence the stages of Team Development

Performance Management

  • Establishing clear Objectives
  • Overseeing individual Performance
  • Coaching to enhance Performance
  • Effective Delegation techniques
  • Using Feedback as a core Performance Management tool

Implementing Change Effectively

  • Analyzing why Change initiatives succeed or fail
  • The 9 fundamental principles of change
  • Recognizing the emotional responses to change
  • Addressing Resistance to change – and recognizing the potential benefits of resistance

Negotiating for Optimal Outcomes

  • The role of Communication in Negotiation
  • The significance of Effective Presentations
  • A range of Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Building strong Rapport
  • Navigating the 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict
  • The Phases of Conflict Handling
    • Grasping the nature of the Conflict
    • Understanding your own and the other party’s position within the conflict
    • Finding resolutions to the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes
  • Bridging the Gap between parties

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Provisional Upcoming Courses (Require 5+ participants)

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