Course Outline
Leadership versus Management
- Similarities and differences between leadership and management. What makes a great leader?
- What makes a great manager?
- Management Styles
- Organisational Climate
- Aligning Management Styles with Organisational Climate
Building a Successful Team
- What constitutes a team?
- The stages of team development
- How can a manager influence the stages of team development?
Performance Management
- Setting Objectives
- Managing Individual Performance
- Coaching for Improved Performance
- Delegation
- Using Feedback as a Performance Management Tool
Successfully Delivering Change
- Why change works (or does not)
- The nine key principles of change
- Emotional reactions to change
- Resistance to change – and the benefits that can arise from it
Negotiating for Optimal Results
- Communication in Negotiation
- The importance of effective presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The three-phase negotiation process
Handling Conflict
- What causes conflict?
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The Phases of Conflict Handling
- Understanding the Conflict
- Understanding your and the other person’s position in the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and how to apply them
- Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.