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Course Outline

Leadership versus Management

  • Similarities and differences between leadership and management. What makes a great leader?
  • What makes a great manager?
  • Management Styles
  • Organisational Climate
  • Aligning Management Styles with Organisational Climate

Building a Successful Team

  • What constitutes a team?
  • The stages of team development
  • How can a manager influence the stages of team development?

Performance Management

  • Setting Objectives
  • Managing Individual Performance
  • Coaching for Improved Performance
  • Delegation
  • Using Feedback as a Performance Management Tool

Successfully Delivering Change

  • Why change works (or does not)
  • The nine key principles of change
  • Emotional reactions to change
  • Resistance to change – and the benefits that can arise from it

Negotiating for Optimal Results

  • Communication in Negotiation
  • The importance of effective presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The three-phase negotiation process

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your and the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap
 7 Hours

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Provisional Upcoming Courses (Require 5+ participants)

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