Get in Touch

Course Outline

Understanding “Brand”

  • What is a “brand”?
  • What is your company’s brand?
  • What can I do to influence the strength of my company’s brand?

Basic Change Strategies

  • The need for company managers to constantly assess the current status of their part of the organisation – particularly when compared with peers and competitors – and introduce proactive (rather than reactive) changes
  • The “STARS” model of change strategies and planning

Change Management

  • How and why previous changes went well?
  • How and why previous changes did not go well?
  • Lessons to be learned from previous change initiatives (in your company and elsewhere)
  • The 9 change principles – and putting them into practice
  • Lewin’s model of change implementation
  • The Change Kaleidoscope

The Psychological Effects of Change

  • How am I feeling now? How are my colleagues feeling now?
  • How will I or they feel as a change process unfolds?

Customer and Stakeholder Relationships

  • What is a customer?
  • What is a stakeholder?
  • How can I get the most from each customer and stakeholder interaction?
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts:
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Objective setting to deliver the Mission Statements
  • Performance management to exceed the agreed objectives

Negotiating for Best Results

  • Communication in negotiation
  • The importance of effective presentations
  • Different negotiating strategies
  • Comparing strategies
  • Building rapport
  • The 3-phase negotiating process
 21 Hours

Number of participants


Price per participant

Testimonials (3)

Provisional Upcoming Courses (Require 5+ participants)

Related Categories