Person To Person Skills Training in Christchurch

This instructor-led, live training in Christchurch (online or on-site) is designed for hospitality staff at beginner to intermediate levels who wish to enhance their skills in delivering excellent service.

By the conclusion of this training, participants will be able to:

• Acquire knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and serving.
• Understand serving protocols and the reasoning behind them, enabling staff to apply these guidelines with confidence and proficiency.
• Improve the quality of customer service and strengthen communication and interpersonal abilities for more effective guest interactions.
• Appreciate diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service for all guests.
• Handle unexpected situations and guest requests in a professional and efficient manner.

A customer care strategy plays a pivotal role in fostering customer satisfaction, helping you retain loyal clients and boost repeat business. Through excellent customer service, you build trust with clients, enhance your company's reputation, and strengthen your competitive edge in the marketplace. This course focuses on the strategies and skills needed to cultivate lifelong customer relationships by developing valuable and effective customer-care approaches. Satisfied customers, through their conversations and storytelling, can become voluntary ambassadors for your organisation, often recommending your services to others. This workshop will also equip participants to communicate effectively, appropriately, and clearly in all situations.

OBJECTIVES

• Developing competencies in professional customer care
• Improving the efficiency of communication with customers
• Gaining insight into uncovering customers' underlying needs and expectations
• Building strong, sustainable relationships with clients
• Enhancing the company's positive image in the market
• Identifying, reducing, and overcoming objections and barriers
• Understanding personalities and communication preferences when dealing with clients
• Establishing the ability to foster an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the company's professional image
• Adapt to specific customer behaviour styles
• Boost customer loyalty through exceptional service
• Develop communication abilities with clients
• Apply techniques to build lasting relationships
• Create a personal action plan to enhance customer service skills
• Demonstrate gestures of generosity and high-quality customer care
• Use techniques to manage difficult situations
• Recognise barriers to delivering outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the workplace. If you want to: • Create high-performing work teams • Consistently win contracts through effective pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then our influencing programme is for you.