Communicating and Influencing - For Managers and Team Leaders Training Course
Audience
Staff who need to be fully aware of the issues surrounding communicating and influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Format
This course will take a highly interactive approach, combining:
- Facilitated discussions
- Slide presentations
- Practical exercises and case studies
By the end of the course, delegates will be able to:
- Appreciate the importance of managing their own behaviour before they can influence the behaviour of others
- Understand the strengths and limitations of various communication media
- Effectively manage their internal and external customers and stakeholders
- Explain how to handle difficult situations they may encounter in the workplace
Course Outline
This course is nearly identical to the Team Members' course (see separate outline), with the following additions:
- An additional module titled 'Leadership v Management', covering:
- The similarities and differences between leadership and management. What makes a great leader? What makes a great manager?
- Management styles
- An additional module titled 'Delivering Change', covering:
- Why change does or does not succeed
- Core principles of change
- Resistance to change – and why, on occasion, resistance can be beneficial
Open Training Courses require 5+ participants.
Communicating and Influencing - For Managers and Team Leaders Training Course - Booking
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Testimonials (2)
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Course - Communicating and Influencing - For Managers and Team Leaders
Provisional Upcoming Courses (Require 5+ participants)
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