Cross-cultural differences in teamwork Training Course
Purpose and Objectives of the Training
This training is designed for anyone who, in their professional work, interacts with representatives of different cultures. It is aimed both at individuals who intend to (or are already) establishing business contacts with foreign partners, conducting negotiations, selling and promoting their products, as well as those who collaborate with foreigners locally in Poland. Participants may come from various industries, regardless of age or managerial level. Depending on demand, the training can be tailored for an advanced group in a specific field and focus on a particular region or country (e.g., Scandinavian countries, Arab countries, etc.). The trainings are generally open, but can be arranged as closed sessions for a specific company or group upon request.
Course Outline
1. Introduction to Communication Issues
- The communication process and its stages
- The importance of verbal and non-verbal communication
- Techniques and tools for effective communication
- Direct communication versus communication via media: phone, email, messaging apps
2. Principles of Effective Communication as a Fundamental Element of Successful Organizational Interactions
- Self-analysis of one's own communication style
- Communication errors: correction and prevention
- Communication barriers
- Stages of building interpersonal rapport
3. Conducting Effective Conversations
- Shaping one's own image as both sender and receiver of messages
- Assertive responses to objections, criticism, and praise
- Identifying and overcoming communication barriers; active listening as a tool for effective communication; recognising and managing factors that disrupt listening and understanding
- The art of asking questions
- Psychological mechanisms and techniques of influence
4. Intercultural Aspects of Communication
- Basics of proxemics – distance in communication
- Formulating messages in intercultural interactions
- Self-expression versus intercultural perception
- Cultural interpretation of messages
- Cultural attitudes in daily communication and negotiations
- Decision-making from a cultural perspective
5. Fundamental Principles of Intercultural Communication
- Contact-oriented cultures
- Principle-oriented cultures
- Partnership-oriented versus transaction-oriented cultures
- Ceremonial versus non-ceremonial cultures
- Monochronic versus polychronic cultures
- Does "yes" always mean "yes"? – Hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. "User Manual for Counterparts" – What to Do, What to Avoid, and Major "Faux Pas"
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former Soviet Union states
- American culture
7. Summary
Requirements
The course is general in nature and does not require prior specialised knowledge.
Open Training Courses require 5+ participants.
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Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
Provisional Upcoming Courses (Require 5+ participants)
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