Influencing and Avoiding Conflict Training Course

Who should attend

Individual contributors, managers, and team leaders whose success hinges on their ability to communicate clearly, be understood, influence others' performance, and build positive working relationships.

Course description

Individual and team success depends on the ability to communicate effectively with others, both face-to-face and virtually. Every interaction shapes how you are perceived and presents an opportunity to build trust and exert positive influence. Whether presenting one-on-one or to an audience of a thousand, conveying information to a project team, or delivering a challenging message, effective communication is one of the most powerful skills for achieving your objectives.

This course strengthens your ability to focus on desired outcomes, tune in to your audience, and craft clear, impactful messages. Creating an environment that encourages open discussion and ongoing dialogue is essential for communication success. The communication skills covered in this course will enhance your ability to exercise choice and control in every conversation, influence without authority, and improve the quality of your relationships and overall productivity.

Goal

This training aims to review and enhance the competencies required to achieve business objectives, both through individual performance and teamwork. Key skills participants will develop include:

• Building an effective communication style with others
• Practically analysing communication barriers and applying active techniques to prevent them
• Fostering supportive working relationships
• Enhancing effective teamwork
• Gaining awareness of mutual influence within the team-unit and unit-team dynamic
• Utilising a range of techniques to manage conflict
• Adapting attitudes and behaviours to model constructive approaches, such as adopting an assertive posture

Method of work

The training is designed as an interactive experience, with participants engaged in sharing and practical activities for over 80% of the time. Each session follows a consistent flow: opening with a new exercise to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and methods (skills). At the end of each session, participants receive supplementary materials covering the topics discussed.

Practical content is reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms participants experience while working in the training environment.

Communication skills have long been recognised as essential to professional success, and many a career has stalled, faltered or stagnated due to a lack of these abilities. Contrary to popular belief, few of us are born with this skill; instead, most either practise it or learn from their mistakes. This course is designed to help participants improve their communication skills and, consequently, enhance their ability to work effectively with others.

Mediation skills are subtly yet meaningfully different. While excellent communication is a prerequisite, what matters even more is the ability to listen attentively and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and arrive at an outcome that both are happy to accept. Mediators avoid taking sides, making judgements, or giving direct guidance. Their primary responsibility is to foster effective communication and build consensus between the parties. This course also covers the broader range of skills, beyond communication, required to be an effective mediator.

This instructor-led, live training in New Zealand (online or onsite) is designed for anyone looking to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply best practices in coaching and communication.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for individuals possessing sharp business acumen, strong interpersonal skills, and leadership capabilities has never been higher. This course is designed to equip professionals from all specialisms with the knowledge and skills necessary to collaborate and communicate effectively.

Mastering Communication and Collaboration seeks to bridge the gap between specialist and non-specialist individuals, thereby improving communication across all areas of a business. By incorporating actionable strategies, real-world examples, and practical tips, the course will help you enhance your skills and become a more effective communicator and collaborator—whether you are an aspiring leader or an experienced professional.

The purpose of the course is to help attendees become more effective in their professional lives by supplementing technical 'hard skills' with essential 'soft skills'. Attendees will

• integrate more effectively into organisations by understanding the dynamics of organisations outside their specialist functions
• learn how to best collaborate and communicate technical issues for the mutual benefit of both speaker and listener
• be better able to deliver specialist information to lay audiences

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

If you want to:

• understand why some people do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, and others,
• expand your personal communication skills when interacting with others,
• learn how to quickly feel better, safer, more at ease, and more like your true self,
• make others interested in you and foster genuine liking

then this course is for you!

The communication tools you will learn are drawn from diverse areas including NLP, psychology, psychotherapy, and hypnotherapy. This knowledge is built upon the latest research and developments in these fields. It represents hundreds of hours of study, reading, listening, and reviewing materials, books, films, and psychological consultations, all presented in a lecture format with practical exercises.

By the end of the session, participants will be able to:

• Improve clarity, confidence, and professionalism in verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Enhance grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in New Zealand (online or on-site) is designed for intermediate-level professionals across various roles who wish to enhance their oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message delivery, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations involving conflict, negotiation, and teamwork.

This instructor-led, live training in New Zealand (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills", designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The programme takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilising effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills.

This instructor-led, live training in New Zealand (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organisations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.

This instructor-led, live training in New Zealand (online or on-site) is designed for managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt to a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal-setting and project management methods to measure the performance of a remote team.

Audience

Managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by others
• They cannot complete their daily work due to a lack of planning, foresight, or prioritisation

Course Format

This course offers a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, participants will be able to:

• Recognise the importance of managing meetings effectively, respecting the time constraints of those they invite
• Follow standard processes for convening, managing, and documenting meeting outcomes
• Gain a broader understanding of strategies to manage themselves and their time more efficiently, working smarter rather than harder