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Course Outline
Introduction & Foundation
- Welcome, Icebreaker, and Agenda Overview.
- How Communication Can Make or Break a Company.
- What is Emotional Intelligence?
Core Communication Skills
- Interactive Workshop: Identifying Areas for Improvement.
- Approaches to Improving Communication.
- Staying Objective (Not Taking Things Personally).
- The Art of Articulation: Saying What You Really Mean to Say.
- The Role of Emotions and the Importance of Empathy.
Public Speaking Part 1: Conquering Fear & Building Structure
- Fear of Public Speaking: Understanding the Root Causes of Anxiety.
- Group Discussion & Sharing.
- Techniques to Manage Nerves and Build Confidence.
- Presentation Skills: Structuring a Compelling Presentation (Opening, Body, Close).
Public Speaking Part 2: Delivery & Engagement
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Presentation Skills (continued):
- Engaging Your Audience (Storytelling, Interaction).
- Mastering Delivery (Body Language, Vocal Variety).
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Handling Q&A Sessions with Poise.
Activity: Short, impromptu speaking practice in small groups.
Emotional Intelligence in Practice
- Deep Dive: What is Emotional Intelligence?
- Measuring Emotional Intelligence (Self-Assessment).
- Understanding and Leveraging Emotions to Relate Better.
- Identifying Personality Types Within Your Team/Audience.
- Tools and Techniques for Cultivating Emotional Intelligence.
Summary & Conclusion
- Recap of Key Learnings.
- Personal Action Planning.
- Final Q&A and Closing Remarks.
Requirements
Audience
- Anyone who wants to improve their communication skills.
7 Hours
Testimonials (2)
interaction and discussion with each other in different groups, together with some games.
- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills
The level of engagement and passion.