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Course Outline

Introduction to Management

Leadership Skills in Modern Management

Leading a Team of Staff

  • Management styles
  • Matching effective management styles to team development phases
  • The ideal manager profile: analysing your own leadership style
  • Analysing your personal strengths and weaknesses as a team leader, and identifying areas for development
  • Characteristics of effective teams
  • Coordinating activities to achieve set objectives

Communication in Organisations

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Navigating difficult situations during calls
  • Communication networks
  • Information flow models and their optimisation

Selected Conflict Resolution Techniques for Teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioural styles in conflict resolution and appropriate conduct during disputes
  • Using assertiveness and turning conflicts into developmental opportunities within the team
  • Strategies employed in conflict situations
  • Conflict management
  • Key methods for resolving conflicts
  • Working with emotions during conflict
  • Barriers to communication and conflict resolution, both verbal and non-verbal

Motivating and Managing Teams

  • Understanding motivation
  • What motivates people within an organisation
  • Types of motivation
  • Principles of financial incentives
  • Principles of motivating through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The role of language in motivation

Effective Time Management

  • The time management matrix
  • Controlling your own time and managing time-wasters
  • Time planning techniques
  • Delegation of authority and responsibilities

Coaching

  • What coaching is and how to apply it
  • Individual participant sessions
  • In-depth feedback.

Course Summary

Requirements

This course is general in nature; prior specialist knowledge is not required for participation.

 14 Hours

Number of participants


Price per participant

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Provisional Upcoming Courses (Require 5+ participants)

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