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Course Outline
Introduction to Management
Leadership Skills in Modern Management
Leading a Team of Staff
- Management styles
- Matching effective management styles to team development phases
- The ideal manager profile: analysing your own leadership style
- Analysing your personal strengths and weaknesses as a team leader, and identifying areas for development
- Characteristics of effective teams
- Coordinating activities to achieve set objectives
Communication in Organisations
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Navigating difficult situations during calls
- Communication networks
- Information flow models and their optimisation
Selected Conflict Resolution Techniques for Teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioural styles in conflict resolution and appropriate conduct during disputes
- Using assertiveness and turning conflicts into developmental opportunities within the team
- Strategies employed in conflict situations
- Conflict management
- Key methods for resolving conflicts
- Working with emotions during conflict
- Barriers to communication and conflict resolution, both verbal and non-verbal
Motivating and Managing Teams
- Understanding motivation
- What motivates people within an organisation
- Types of motivation
- Principles of financial incentives
- Principles of motivating through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The role of language in motivation
Effective Time Management
- The time management matrix
- Controlling your own time and managing time-wasters
- Time planning techniques
- Delegation of authority and responsibilities
Coaching
- What coaching is and how to apply it
- Individual participant sessions
- In-depth feedback.
Course Summary
Requirements
This course is general in nature; prior specialist knowledge is not required for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group