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Course Outline
Foundations of Management
Leadership competencies in contemporary management
Leading a workforce
- Management styles
- Aligning management styles with team development phases
- The ideal manager profile: analysing personal leadership style
- Evaluating personal strengths and weaknesses as a team leader; identifying development areas
- Attributes of high-performing teams
- Aligning activities to achieve established objectives
Organisational communication
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Resolving difficult situations during interactions
- Communication networks
- Information flow models and their optimisation
Tailored techniques for resolving team conflicts
- The nature and classification of conflict
- Primary sources of conflict
- Behavioural styles for managing conflict; appropriate conduct during disputes
- Assertiveness and leveraging conflict for team growth
- Strategies for conflict situations
- Conflict management
- Core methods of conflict resolution
- Managing emotions during conflict
- Barriers to communication and conflict resolution: verbal and non-verbal aspects
Motivating team performance
- The concept of motivation
- What drives employees within an organisation
- Types of motivation
- Principles of economic incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and performance evaluation
- The role of language in motivation
Effective time management and utilisation
- The time management matrix
- Controlling personal time and addressing time-wasters
- Time planning techniques
- Delegation of authority and responsibilities
Coaching
- Definition and practical application
- Individual participant engagement
- In-depth feedback.
Training summary
Requirements
This is a general course, and no prior specialist knowledge is required for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group