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Course Outline

Foundations of Management

Leadership competencies in contemporary management

Leading a workforce

  • Management styles
  • Aligning management styles with team development phases
  • The ideal manager profile: analysing personal leadership style
  • Evaluating personal strengths and weaknesses as a team leader; identifying development areas
  • Attributes of high-performing teams
  • Aligning activities to achieve established objectives

Organisational communication

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Resolving difficult situations during interactions
  • Communication networks
  • Information flow models and their optimisation

Tailored techniques for resolving team conflicts

  • The nature and classification of conflict
  • Primary sources of conflict
  • Behavioural styles for managing conflict; appropriate conduct during disputes
  • Assertiveness and leveraging conflict for team growth
  • Strategies for conflict situations
  • Conflict management
  • Core methods of conflict resolution
  • Managing emotions during conflict
  • Barriers to communication and conflict resolution: verbal and non-verbal aspects

Motivating team performance

  • The concept of motivation
  • What drives employees within an organisation
  • Types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and performance evaluation
  • The role of language in motivation

Effective time management and utilisation

  • The time management matrix
  • Controlling personal time and addressing time-wasters
  • Time planning techniques
  • Delegation of authority and responsibilities

Coaching

  • Definition and practical application
  • Individual participant engagement
  • In-depth feedback.

Training summary

Requirements

This is a general course, and no prior specialist knowledge is required for participation.

 14 Hours

Number of participants


Price per participant

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Provisional Upcoming Courses (Require 5+ participants)

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