Course Outline
Introduction
Stage 1: Understanding Yourself
To understand others, you first need a solid understanding of yourself, your behaviours, and your needs.
- Team members complete the PRISM BRAIN MAPPING survey.
- Individual meetings for team members: a session with a certified PRISM trainer to discuss the report.
During these meetings, each participant will discover:
- Their strengths, potential weaknesses, and challenges in taking action and cooperating with others
- The extent to which they fully utilise their potential
- Which actions may be stressful for them
- The type of work environment where they feel most comfortable
- What they need to cooperate and communicate effectively with others
Two meetings for the leader:
- Discussing the report as outlined above and reviewing the leadership style, its strengths, and potential challenges or difficulties arising from this approach.
- Comparing the leader's preference profile with the team's preference results. During this meeting, the leader will gain a clearer understanding of how their leadership style may impact the team.
Stage 2: Understanding the Team
To truly understand others, it is valuable to explore the similarities and differences between yourself and other team members. Similarities build mutual understanding, while differences help uncover alternative perspectives on the same issue, fostering greater creativity and innovation in your approach.
- A training session incorporating workshop elements focused on the characteristics of different behaviour preferences, their interdependencies, and how they influence our communication and cooperation with others. Through this part, participants will build a foundation for understanding the origins of human behaviours and attitudes, helping them become more open to diverse approaches.
- A discussion on individual preferences, strengths, motivators, needs, and cooperation challenges, identifying both similarities and significant differences within the team.
- A discussion on cooperation challenges and the development of solutions to address them.
- Learning and analysing the team profile according to PRISM, including team strengths, potential weaknesses, communication needs, and cooperation requirements.
- Identifying areas where the team wishes to improve its efficiency and analysing how the team can utilise its strengths to achieve this.
Stage 3: Effective Communication with the Client
A clear understanding of your own strengths, needs, and challenges, combined with a deeper appreciation of diverse perspectives within the team, provides a solid foundation for better understanding clients and tailoring communication methods to their needs. This enables more effective responses to their requirements and the delivery of optimal services and products that address their most pressing problems.
During the training, participants will:
- Discuss challenges in working with clients and their underlying sources
- Learn to identify different clients' behaviour preferences and adapt communication methods accordingly
- Determine which messages encourage clients with specific preferences to open up and which should be avoided as they might hinder cooperation
- Practice various message formats designed for different client types, learning how to better tailor communication approaches to suit the client
- Work through examples of client interactions drawn from their own experiences and develop new strategies for similar situations based on the knowledge gained during the training
Summary and Next Steps
Requirements
- No prerequisites required
Audience
- Team leaders
- Team members
Testimonials (1)
Practical exercises, tests, open-ended questions.
