Communication and Teamwork Training Course

Who should attend

Individual contributors, managers, and team leaders whose success hinges on their ability to communicate clearly, be understood, influence others' performance, and build positive working relationships.

Course description

Individual and team success depends on the ability to communicate effectively with others, both face-to-face and virtually. Every interaction shapes how you are perceived and presents an opportunity to build trust and exert positive influence. Whether presenting one-on-one or to an audience of a thousand, conveying information to a project team, or delivering a challenging message, effective communication is one of the most powerful skills for achieving your objectives.

This course strengthens your ability to focus on desired outcomes, tune in to your audience, and craft clear, impactful messages. Creating an environment that encourages open discussion and ongoing dialogue is essential for communication success. The communication skills covered in this course will enhance your ability to exercise choice and control in every conversation, influence without authority, and improve the quality of your relationships and overall productivity.

Goal

This training aims to review and enhance the competencies required to achieve business objectives, both through individual performance and teamwork. Key skills participants will develop include:

• Building an effective communication style with others
• Practically analysing communication barriers and applying active techniques to prevent them
• Fostering supportive working relationships
• Enhancing effective teamwork
• Gaining awareness of mutual influence within the team-unit and unit-team dynamic
• Utilising a range of techniques to manage conflict
• Adapting attitudes and behaviours to model constructive approaches, such as adopting an assertive posture

Method of work

The training is designed as an interactive experience, with participants engaged in sharing and practical activities for over 80% of the time. Each session follows a consistent flow: opening with a new exercise to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and methods (skills). At the end of each session, participants receive supplementary materials covering the topics discussed.

Practical content is reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms participants experience while working in the training environment.

Course Purpose:

This course is designed for emerging team leaders, managers at the start of their careers, and high-potential staff selected for leadership development. It also serves as a foundation for those progressing into specific leadership roles and human resource management.

Benefits Upon Completion:

Enhance team management efficiency, improve decision-making within managerial functions, select leadership styles appropriate to team contexts, drive business growth, strengthen conflict resolution capabilities, and develop effective time management skills.

Training Approach:

Concise thematic lectures, individual exercises, simulations, case studies, and role-playing activities.

Communication skills have long been recognised as essential to professional success, and many a career has stalled, faltered or stagnated due to a lack of these abilities. Contrary to popular belief, few of us are born with this skill; instead, most either practise it or learn from their mistakes. This course is designed to help participants improve their communication skills and, consequently, enhance their ability to work effectively with others.

Mediation skills are subtly yet meaningfully different. While excellent communication is a prerequisite, what matters even more is the ability to listen attentively and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and arrive at an outcome that both are happy to accept. Mediators avoid taking sides, making judgements, or giving direct guidance. Their primary responsibility is to foster effective communication and build consensus between the parties. This course also covers the broader range of skills, beyond communication, required to be an effective mediator.

This instructor-led, live training in New Zealand (delivered either online or on-site) is designed for team leaders and members who wish to utilise PRISM Brain Mapping to uncover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Foster a deeper mutual understanding among team members by gaining better insight into their behaviour preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to improve efficiency in achieving goals.
• Develop solutions to cooperation challenges, enabling the team to work more effectively.
• Boost job satisfaction among team members by analysing how each individual can better utilise their strengths and potential while minimising workplace stress factors.
• Enhance diversity management within the team and improve task alignment by discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Gain a clearer understanding of the leader's management style by exploring their leadership profile and its impact on the team.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (both direct and indirect reports)

Course Format

This course is a highly interactive blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

By the end of the course, participants will be able to:

• Distinguish between the skills required for managing and for leading
• Develop their team in the most effective way possible
• Explain how to deliver change most effectively within their area of the organisation
• Improve the way they manage staff performance
• Successfully negotiate their preferred solutions
• Explain how to handle difficult situations that may arise in the workplace

This instructor-led, live training in New Zealand (online or on-site) is designed for managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt to a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal-setting and project management methods to measure the performance of a remote team.

Audience

Managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by others
• They cannot complete their daily work due to a lack of planning, foresight, or prioritisation

Course Format

This course offers a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, participants will be able to:

• Recognise the importance of managing meetings effectively, respecting the time constraints of those they invite
• Follow standard processes for convening, managing, and documenting meeting outcomes
• Gain a broader understanding of strategies to manage themselves and their time more efficiently, working smarter rather than harder

Audience

This course is designed for staff who need to gain a comprehensive understanding of the issues surrounding People and Team Management in relation to:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Establish a shared direction to define a collective vision, mission, and goals.
• Foster a culture of collaboration that nurtures positive values and motivates teams.
• Engage teams through team-building activities, innovation, and conflict management to strengthen collaboration.
• Measure team collaboration performance to evaluate teamwork and team productivity.

This instructor-led, live training in New Zealand (online or on-site) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, improve communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion by understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Improve team communication and conflict management.
• Foster psychological safety and a strong sense of team identity.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and equip managers. Hosted by expert facilitators and coaches, they are conveniently delivered online within the normal flow of work…

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best out of their people.

LEADERSHIP
Management is about tasks and processes. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Great leaders build great teams.

This instructor-led, live training in New Zealand (delivered online or on-site) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and cultivate an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviours that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognise the legal and organisational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

The training "Generational Differences in Management. Employees of Generations X, Y, and Z. How to Work with Them" is aimed at team leaders, offering knowledge and skills in communication and motivation for employees from Generations X, Y, and Z. Based on an interactive methodology, the course emphasises practical exercises and mini-lectures, enabling participants to effectively acquire the skills needed to manage teams in a generationally diverse environment.