Customer Discovery for Product Teams Training Course

Business analysis is the process of investigating, understanding, and defining business needs in order to develop solutions that meet those needs. It is a critical element in the organisational change management process and in designing new business solutions. The aim of business analysis is to ensure that technological, process-related, or organisational solutions align with business goals and requirements. It plays a vital role in ensuring the effectiveness of projects and organisational changes by guaranteeing that implemented solutions are appropriate, feasible, and fully aligned with business needs.

This workshop is tailored for experienced Business Analysts, Product Owners, and User Researchers aiming to master advanced techniques that deliver tangible business value. Through hands-on exercises and practical tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and translate strategy into action using OKRs. By the end of the session, they'll have a clear toolkit to amplify their impact and achieve measurable results.

This instructor-led, live training in New Zealand (available online or onsite) is designed for individuals at beginner, intermediate, or advanced levels who wish to utilise generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

Upon completing this training, participants will be able to:

• Understand the genuine capabilities and constraints of GenAI models (e.g., hallucinations, context windows).
• Utilise AI as a sophisticated tool that enhances thinking and analytical processes.
• Learn to create precise requirement structures and technical documents with the aid of AI.
• Accelerate conceptual work, ranging from hypothesis generation to drafting documentation.
• Consciously assess the quality and substantive accuracy of AI-generated outputs.
• Gain insights into the safe and ethical use of AI tools in relation to corporate data

This instructor-led training in New Zealand is tailored for intermediate practitioners, offering a comprehensive look at cost-effectiveness analysis. It guides learners on how to define key questions, quantify costs and outcomes, implement analytical frameworks, and evaluate uncertainty, thereby supporting rational and evidence-based decision-making across various sectors.

This live, instructor-led training in New Zealand (delivered online or onsite) is tailored for intermediate-level managers and specialists seeking to grasp what propels digital change in financial services and how to implement it within their own organisations.

Upon completing this training, participants will be able to:

• Explain the key drivers of digital change in banking and financial services.
• Identify value creation opportunities in digital channels, lending, and SME banking.
• Understand how Agile methodologies and product thinking facilitate transformation.
• Draw insights from both successful and unsuccessful transformation initiatives.

This course offers an expert-level introduction to the newly enacted Accessibility Law, equipping developers with the practical skills needed to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's significance and implications, the course swiftly transitions into hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in New Zealand (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimise user experience using LangChain’s advanced customisation features.
• Analyse user behaviour data to fine-tune web app performance and experience.

This instructor-led, live training in New Zealand (online or on-site) is designed for individuals who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Build a functional, clickable application prototype.
• Apply best practices in design.
• Speed up the completion of design projects.
• Collaborate effectively with other designers and developers using Figma.

This instructor-led, live training in New Zealand (online or on-site) is designed for beginner to intermediate-level professionals seeking to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply the core principles of Human-Centered Design.
• Conduct user research to uncover pain points and identify opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions through an iterative process.
• Apply design thinking frameworks to real-world projects.

A practical training in New Zealand that empowers insurance professionals to leverage AI, data, and InsurTech trends to modernize operations and customer engagement. Through workshops, case studies, and practical exercises, participants will build robust digital strategies to thrive in a rapidly evolving industry.

This facilitator-led live training in New Zealand explores practical Requirements Engineering concepts, elicitation strategies, and documentation methods. It offers comprehensive exam preparation to assist participants in mastering the IREB CPRE syllabus and successfully achieving Foundation Level certification.

This instructor-led, live training in New Zealand (online or on-site) is designed for intermediate-level UX/UI designers and front-end developers who wish to leverage Multimodal AI to design and implement user interfaces capable of understanding and processing diverse forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Use multimodal data to create adaptive and responsive user interfaces.
• Understand the ethical implications of collecting and processing user data.

This instructor-led, live training in New Zealand (online or on-site) is designed for individuals who wish to understand requirements analysis and carry it out efficiently and accurately using proven analysis techniques for their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overarching concepts and activities involved in requirements analysis.
• Gain familiarity with requirements analysis methodology.
• Leverage various requirements analysis techniques to their advantage.
• Structure requirements to communicate effectively with architects and developers through an iterative requirement gathering process.