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Duration 7 hours
Course Outline
Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools
1. Role Reset: Business Analysis in Agile & Product Teams
- Reimagining Business Analysis as a value enabler that extends beyond requirement documentation
- Activity: Team Mapping — identifying your role within the product/team lifecycle, defining customers/users, and surfacing alignments or obstacles
- Output: A personalised “Business Analysis Position Map”
2. Data-Driven Decisions with BA Techniques
- Interpreting complex, raw user research data in practice
- Hands-on exercise: Crafting problem or opportunity hypothesis statements
- Key techniques introduced include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing
3. Process Optimization Simulation
- A collaborative mini-project focused on redesigning a customer business process modelled on real-world challenges
- Application of tools: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) and User Story Mapping
- Teams presenting “before & after” diagrams for peer critique and iterative refinement
4. Advanced Elicitation in Complex Environments
- Building skills in drafting user stories and acceptance criteria, mapping complex stakeholder landscapes, prioritising competing needs, and utilising roadmap techniques (Now/Next/Later)
- Roleplay activity: Eliciting detailed user stories directly from story maps
5. Translating Strategy into Action: OKRs & Beyond
- A scenario-based team sprint centred on the objective to “innovate faster”
- Teams defining their Objective, three Key Results, and a business analysis action plan
- Presentations followed by constructive peer feedback
6. Wrap-up & Templates Toolkit
- Providing a comprehensive BA toolkit featuring templates for stakeholder mapping, story mapping, prioritisation, and more
- Gathering and discussing key insights and takeaways from participants
Requirements
Prerequisites:
- A solid grasp of business analysis fundamentals and terminology
- Experience with user stories and basic stakeholder engagement practices
- Proficiency in using digital collaboration platforms such as Miro, Jamboard, Excel, or similar tools
- An analytical perspective and a keen interest in enhancing problem-solving and decision-making capabilities
Audience:
- Business Analysts
- Product Owners/Managers
- User Researchers
Testimonials (2)
The trainer shared his knowledge and led great atmosphere.
Agnieszka Dubanska - Narodowy Fundusz Zdrowia
Course - Modelowanie procesów biznesowych z wykorzystaniem UML i BPMN
the lessons
