AI for Government and Public Sector Training in New Zealand

ChatGPT is a versatile AI assistant that can help government communication teams improve content creation, responsiveness, and multilingual service delivery while maintaining message consistency and tone.

This instructor-led, live training (online or on-site) is aimed at public sector communication professionals new to AI tools who wish to use ChatGPT to support external communication tasks such as public notices, social media writing, and citizen responses in clear and inclusive formats.

By the end of this training, participants will be able to:

• Create effective public announcements, alerts, and updates using AI support.
• Adapt tone and message for different audiences and platforms.
• Use ChatGPT to translate, rewrite, or simplify public content across multiple languages.
• Ensure alignment with communication guidelines, accessibility, and tone policies.

Course Format

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in real-world public sector communication scenarios.
• Guided exercises focused on outreach, tone management, and language inclusivity.

Course Customisation Options

• To request a customised training session for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is an AI-powered language model that can assist public sector teams with legislative drafting, policy writing, and document revision at scale — while promoting clarity, compliance, and efficiency.

This instructor-led, live training (online or onsite) is aimed at public sector professionals with limited or no prior experience using AI who are responsible for drafting, editing, or reviewing legislative and policy content and wish to improve precision, clarity, and speed using ChatGPT.

By the end of this training, participants will be able to:

• Use ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and tone control using prompting techniques.
• Create and revise multiple versions for stakeholder input or legal review.
• Ensure consistency with compliance requirements and document structures.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focused on document structuring, tone, and legal clarity.

Course Customisation Options

• To request a customised training for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is a powerful AI assistant that can help public sector teams summarise lengthy documents and generate clear, structured briefings for leadership or stakeholder communication.

This instructor-led, live training (online or on-site) is aimed at government professionals with limited or no prior experience using AI who routinely work with reports and wish to enhance the way they summarise, synthesise, and transform information into clear, meeting-ready formats.

By the end of this training, participants will be able to:

• Use ChatGPT to extract and summarise key insights from complex documents.
• Transform raw content into executive summaries, memos, and briefings.
• Refine summaries for clarity, tone, and purpose.
• Apply safe and effective prompting for government reporting workflows.

Course Format

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in sample government scenarios.
• Guided exercises focused on summarisation, briefing, and communication workflows.

Course Customisation Options

• To request a customised training session for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is a powerful AI assistant that can support government professionals with drafting, research, summarisation, and task automation.

This instructor-led, live training (online or on-site) is aimed at public sector staff with limited or no prior experience using AI tools who wish to apply ChatGPT effectively for government-related communication, analysis, and administrative productivity.

By the end of this training, participants will be able to:

• Use ChatGPT to write and revise government emails, memos, and reports.
• Summarise policy documents, public comments, or research findings with precision.
• Design effective prompts for day-to-day administrative and analytical tasks.
• Apply basic privacy and compliance principles when using AI in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Real-world, government-oriented use cases.
• Hands-on implementation and prompt-writing practice.

Course Customisation Options

• To request a customised training for this course based on your department's specific workflows or policy priorities, please contact us to arrange.

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilise DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

AI Programming is the practical application of programming tools and techniques to create intelligent systems that assist in automation, analysis, and service enhancement.

This instructor-led, live training (online or onsite) is aimed at public sector professionals with limited or emerging experience in AI who support innovation, research, or operational transformation and wish to gain practical programming skills to explore how AI tools can be built and applied within government workflows.

By the end of this training, participants will be able to:

• Understand core AI concepts, including large language models, APIs, and intelligent automation.
• Write simple Python scripts to call AI services and process structured data.
• Create prototypes using AI for tasks like summarisation, classification, or chatbot development.
• Evaluate risks and constraints of AI development in the public sector (privacy, explainability, compliance).

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Python and LLM APIs in public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Course Customisation Options

• To request a customised training for this course based on your department's workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant embedded into familiar Microsoft tools to enhance content creation, automate routine tasks, and provide smart insights.

This instructor-led, live training (online or onsite) is aimed at public sector employees with limited or no prior experience using AI tools who wish to use Microsoft 365 Copilot to enhance communication, streamline document work, and extract insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Use Copilot in Word, Excel, and Outlook to draft, analyse, and improve communications.
• Automate repetitive documentation and summarisation tasks across Microsoft 365 apps.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Follow responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customisation Options

• To request a customised training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in New Zealand (online or onsite) is aimed at intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, assist with research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarise and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organising ideas efficiently.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or on-site) is designed for public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001.
• Recognise cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Course Format

• Interactive lectures and discussions on public sector use cases.
• Practical exercises on AI governance frameworks and policy mapping.
• Scenario-based threat modelling and risk evaluation.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (available online or on-site) is designed for public service delivery professionals with limited AI experience who wish to explore real-world applications, automation strategies, and planning considerations for integrating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas within their department where AI can enhance public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Course Format

• Interactive lectures featuring real-life examples.
• Walkthroughs of public sector use cases and group discussions.
• Strategy planning exercises tailored to participants' departments.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

AI policy and regulation is a rapidly evolving area that directly impacts how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (online or on-site) is designed for public sector legal and compliance professionals with limited prior exposure to AI technologies who wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (Canada, the U.S., the OECD, and others).
• Evaluate legal and ethical risks associated with AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Course Format

• Interactive lectures and analysis of legal cases.
• Exercises comparing regulations and mapping policy frameworks.
• Scenario-based group discussions.

Course Customisation Options

• To request a customised training session for this course, please contact us to make arrangements.

AI tools such as ChatGPT, Copilot, and Gemini are transforming administrative workflows by helping teams draft content, schedule meetings, respond to emails, and automate routine tasks.

This instructor-led, live training (online or onsite) is aimed at public sector administrative professionals with little to no prior experience in AI who wish to improve everyday productivity through the practical use of AI assistants and automation tools.

By the end of this training, participants will be able to:

• Understand how AI tools assist with common administrative tasks.
• Use ChatGPT, Copilot, and Gemini to generate emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for prompt writing and result interpretation.

Course Format

• Interactive lectures and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customisable exercises using the tools most relevant to participants' daily work.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Audio AI refers to artificial intelligence technologies that interpret, analyse, generate, or interact with audio signals, including human speech, environmental sounds, and music.

This instructor-led, live training (delivered online or on-site) is designed for beginner-level professionals who wish to understand how AI is applied in the audio domain for business, communication, automation, and innovation purposes.

By the end of this training, participants will be able to:

• Understand what Audio AI is and how it is used in real-world settings.
• Identify different categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases in customer service, security, compliance, and media.
• Evaluate AI tools and services suitable for enterprise audio applications.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customisation Options

• To request a customised training session for this course, please contact us to make arrangements.

Artificial Intelligence (AI) is transforming public sector operations, decision-making, and service delivery worldwide.

This instructor-led, live training (online or on-site) is designed for public sector leaders with little to no prior experience in AI, who wish to grasp the fundamentals, assess its strategic relevance, and explore how it can be ethically and effectively adopted within government organisations.

By the end of this training, participants will be able to:

• Understand key concepts and terminology in artificial intelligence.
• Evaluate AI's opportunities and risks within public sector contexts.
• Explore the ethical and regulatory considerations relevant to AI use in government.
• Develop informed perspectives to guide AI-related policy, procurement, and strategy.

Course Format

• Interactive lectures and discussions.
• Real-world public sector case studies.
• Guided group reflection and policy exercises.

Course Customisation Options

• To request a customised version of this training, please contact us to arrange.

AI is rapidly becoming the foundation of modern product management — transforming how we uncover customer needs, define solutions, and make decisions. Just as electricity revolutionised industry, Artificial Intelligence is reshaping how products are built, validated, and evolved.

This instructor-led, live training (delivered online or on-site) is designed for Product Owners, Scrum Masters, and Agile Coaches who want to understand how AI can enhance product ownership and strengthen decision-making.

By the end of this training, participants will be able to:

• Understand the fundamentals of Artificial Intelligence and differentiate between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner (including the new Orchestrator stance) and use AI to strengthen each stance — such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting and treat AI tools as intelligent collaborators with specialised skills.
• Deepen customer understanding and create AI-supported personas for hypothesis testing and discovery, while maintaining authentic customer contact.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, leveraging AI to shape and visualise narratives.
• Use Generative AI tools to accelerate prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Support product decisions by using AI tools to analyse, prioritise, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (emails, stakeholder management, note-taking) using AI to focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to the specific product and organisational context.
• Explore and experiment with around 20 different AI tools and models — from productivity assistants and prototyping platforms to generative video, image, and coding solutions.