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 Duration 7 hours

Course Outline

Introduction to AI in the Administrative Environment

  • Defining AI and its relevance to administrative roles.
  • A broad look at ChatGPT, Copilot, and Gemini.
  • Key privacy and security considerations for AI usage.

AI-Enhanced Content Creation and Refinement

  • Drafting and polishing professional emails.
  • Condensing meeting notes and lengthy documents into concise summaries.
  • Accelerating the creation of reports, proposals, and memorandums.

AI-Assisted Scheduling and Task Coordination

  • Managing calendars and meeting logistics with AI support.
  • Preparing agendas and follow-up communications.
  • Configuring reminders and to-do lists via Copilot or Gemini integrations.

Prompt Engineering and AI Interaction

  • Techniques for writing effective prompts to optimize outcomes.
  • Adjusting tone, style, and formatting as required.
  • Refining and correcting AI-generated outputs.

Multilingual and Accessibility Capabilities

  • Leveraging AI tools for text translation.
  • Crafting inclusive and accessible communications.
  • Accommodating diverse audiences through language adaptation.

Public Sector Applications

  • Illustrative examples of AI-enhanced workflows in government settings.
  • Regulatory policies and guidance regarding AI use in public administration.
  • Strategies for keeping current with evolving tool capabilities.

Recap and Future Actions

Requirements

  • Fundamental digital literacy and familiarity with standard office applications (e.g., Microsoft Word, Excel, email clients)
  • Proficiency in using web-based platforms
  • No existing knowledge of artificial intelligence tools is necessary

Target Audience

  • Clerical staff
  • Administrative specialists
  • Public sector operations teams

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (7)

I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.

Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

i liked the clear explanations and the examples used during the training was useful and also relatable.

SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Learning more about how to use AI responsibly

Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

I like that I obtained more knowledge with regards to AI that I never had .

ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Merging different data to give you one document.

Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Knowledge of AI

Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Training and examples

Szymon Rock - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Provisional Upcoming Courses (Require 5+ participants)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-11-16 09:30
7 hours
Te Pou Toetoe Linwood
4400 NZD (Online)
8150 NZD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-11-30 09:30
7 hours
Auckland, ANZ Centre
4400 NZD (Online)
8800 NZD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-12-14 09:30
7 hours
Wellington, Plimmer Towers
4400 NZD (Online)
8150 NZD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-12-28 09:30
7 hours
Te Pou Toetoe Linwood
4400 NZD (Online)
8150 NZD (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2027-01-11 09:30
7 hours
Auckland, ANZ Centre
4400 NZD (Online)
8800 NZD (Classroom)

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AI for Government and Public Sector
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