AI-Enhanced Public Service Delivery Training Course

This instructor-led, live training in New Zealand (delivered online or on-site) is designed for advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilise DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led, live training in New Zealand (online or onsite) is aimed at intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, assist with research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarise and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organising ideas efficiently.

Artificial Intelligence is quickly establishing itself as the cornerstone of contemporary product management, fundamentally altering the ways we uncover customer needs, formulate solutions, and drive decision-making. Much like the industrial shift brought by electricity, AI is redefining the lifecycle of products—from their creation and validation to their ongoing evolution.

Designed for Product Owners, Scrum Masters, and Agile Coaches, this instructor-led live training (available online or onsite) focuses on harnessing AI to elevate product ownership and fortify decision-making processes.

Upon completion, participants will be equipped to:

• Grasp the core principles of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Implement the seven key stances of a Product Owner—including the newly introduced Orchestrator role—using AI to amplify effectiveness in areas such as Visionary leadership, Experimentation, and Customer Representation.
• Develop proficiency in effective prompting, treating AI tools as intelligent partners with distinct specialisations.
• Enhance customer insight by creating AI-assisted personas for hypothesis testing and discovery, all while preserving genuine customer engagement.
• Craft and articulate a clear product vision using structured methodologies such as the 3x3 Framework, utilising AI to refine and visualise narratives.
• Leverage Generative AI tools to speed up prototyping and hypothesis testing, including the generation of mock-ups and product concepts.
• Inform product decisions by employing AI tools to analyse, prioritise, and assess features based on value, feasibility, and user impact.
• Streamline or delegate routine operational tasks (such as email management, stakeholder coordination, and note-taking) via AI, freeing up time for strategic and creative pursuits.
• Facilitate informed discussions on AI ethics, bias, and data security to ensure responsible and sustainable adoption of AI technologies.
• Recognise and design high-value AI use cases specifically tailored to unique product and organisational contexts.
• Investigate and trial approximately 20 distinct AI tools and models, ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.