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Course Outline

Defining Business Analysis

An overview of the business analysis discipline

  • Key roles and associated responsibilities
  • Differentiating business analysis from other related fields

Introducing the business analysis framework

  • The framework and the Business Analysis Body of Knowledge® (BABOK®)
  • Industry best practices from the International Institute of Business Analysis (IIBA®)

Capturing Business Requirements via Elicitation

Gathering business needs at organisational or departmental levels

  • Executing needs analysis
  • Selecting the most suitable elicitation techniques
  • Obtaining enterprise-level contextual insights using strategic, tactical, and operational tools

Recognising the nine elicitation techniques

  • Ensuring the correct steps are taken to gather information
  • Documenting and verifying the outcomes of elicitation

Performing Enterprise Analysis

Analysing the business environment

  • Classifying and ranking business needs and challenges using affinity diagrams
  • Evaluating business capabilities and identifying gaps

Identifying problems and uncovering opportunities

  • Uncovering the root causes of issues
  • Discovering avenues for growth
  • Determining components of the initial solution scope
  • Formulating action-focused business initiatives to meet needs and opportunities

Evaluating option feasibility

  • Using the 2x2 analysis grid
  • Applying prioritisation matrices
  • Projecting project benefits and costs

Documenting essential project parameters

  • Setting SMART project objectives
  • Defining key project elements and deliverables

Planning and Monitoring the Business Analysis Process

Preparing for requirements analysis

  • Recording assumptions, ground rules, and templates
  • Creating a requirements development plan to direct and manage the process
  • Constructing the communication plan

Carrying out stakeholder analysis

  • Pinpointing key stakeholders
  • Evaluating the influence stakeholders exert on a project

Establishing a change management process

  • Establishing a baseline for your plan
  • Adhering to the established change management process
  • Oversight of the change control process

Managing and Communicating Requirements

Reviewing requirements

  • Validating, ranking, and structuring requirements
  • Compiling the requirements document
  • Mapping key relationships through traceability

Implementing the communication plan

  • Addressing common challenges often faced during requirements development
  • Confirming the requirements document with principal stakeholders
  • Managing stakeholder consensus and disputes

Evaluating and Validating Solutions

Assigning requirements

  • Maximising business value
  • Assessing dependencies among individual requirements

Evaluating organisational readiness

  • Recognising organisational capability gaps
  • Defining business and technical organisational impacts

Developing Business Analysis Competencies

  • Moving beyond the technical aspects of analysis
  • Utilising the IIBA® Business Analysis Competency framework

Requirements

This course is designed for individuals seeking a broad understanding of the primary tasks and techniques involved in business analysis, as well as those required to effectively evaluate business options and outcomes.

 21 Hours

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