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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: origins and evolution
  • Core Lean Principles: Value, Flow, Pull, Perfection
  • Identifying types of waste (muda) in service environments

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer)
  • Prioritisation methods: MoSCoW, WSJF, Effort-Impact Matrix
  • A3 Project Thinking: structure and application
  • Comparing Lean, Agile, and Six Sigma

3. Lean Kanban (4 hours)

  • Core elements and fundamentals of the Kanban system
  • Managing the Kanban board
  • Pull principles and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, Takt Time

4. Lean in Operational Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste within banking processes
  • KAIKAKU (Radical Change)

5. Additional Lean Tools (2 hours)

  • GEMBA (The Real Place)
  • KAIZEN (Continuous Improvement)
  • Root cause analysis: Ishikawa diagrams, 5 Whys
  • POKA-YOKE (Error-Proofing)

Summary and Next Steps

Requirements

  • A grasp of fundamental project management concepts
  • Experience with business or banking process workflows
  • Knowledge of Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers within banking and financial services
  • Professionals focused on requirements gathering and process optimisation

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Provisional Upcoming Courses (Require 5+ participants)

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