Course Outline
Communication and Collaboration
- Communication – what constitutes a communication style and why it matters for effectively conveying goals, motivating others, and interacting with teams and colleagues
- Core elements of effective communication
- Crafting effective messages – tools and techniques
The modern 'leader' – models of team collaboration and team self-organisation
- If people are genuinely motivated, the entire team has the potential to perform well
- Cultivating the willingness to make independent decisions
- Aligning efforts toward a common objective
- Ensuring people are both willing and able to act
- Supporting effective team self-organisation as a system
- Learning through experience
Communication – Fundamentals:
- Principles of effective communication,
- Leadership style and its impact on responses,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Communication Roles and Styles:
- Diagnosing and identifying preferred communication roles and styles
- Effective communication across different roles and styles,
- Using colour in communication as a foundation for effective collaboration
Conflicts:
- Problems and conflicts – characteristics and potential causes,
- The 'Conflict Spiral',
- Effectively resolving problems and conflicts
Communication with the Environment:
- The communication process,
- Developing a communication plan,
- Managing information,
- Communicating with external stakeholders,
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Partnership and collaboration within the organisation – the SRMM® model
- Maturity levels of the model - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational approach (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
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Who do I collaborate with?
- Identifying partners
- Mapping interactions with partners
- Development plans
Summary – best and less effective practices in communication and team management
Requirements
The training is designed to be highly interactive, with participant engagement accounting for over 80% of the time. Each session follows a consistent structure: an opening exercise to foster new habits and raise awareness, a mini-lecture on relevant techniques (knowledge), and practical application of new tactics and skills (competence). At the end of each session, participants receive supplementary materials covering the topics discussed. Practical content is supported by concise theoretical lectures that explain underlying psychological mechanisms experienced by participants during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
