Business Analysis Training in Christchurch

Cost-effectiveness analysis (CEA) is a structured method for comparing alternatives by examining the relationship between resources used and outcomes achieved.

This instructor-led, live training (available online or on-site) is designed for intermediate-level practitioners who wish to apply cost-effectiveness methods to support informed, rational, and evidence-based decision making across a range of sectors.

By the conclusion of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Course Format

• Facilitated presentations supported by real-world examples.
• Practical exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Course Customisation Options

• Customised versions of this training are available upon request.

Business Analysis is the discipline of identifying business needs and determining solutions to business problems through requirements gathering, documentation, and process improvement.

This instructor-led, live training (delivered online or on-site) is designed for entry-level business analysts and project participants who wish to understand the role of a Business Analyst and develop practical skills aligned with industry best practices.

By the end of this training, participants will be able to:

• Understand the responsibilities and core skills of a Business Analyst.
• Apply the principles of the Software Development Life Cycle (SDLC).
• Use BABOK as a reference framework for analysis tasks.
• Document functional and non-functional requirements effectively.
• Apply key techniques for eliciting requirements from stakeholders.

Course Format

• Interactive lectures and discussions.
• Hands-on practice using BA tools and document templates.
• Guided exercises focused on real-world analysis scenarios.

Course Customisation Options

• To request a customised training session for this course tailored to your industry or projects, please contact us to arrange.

Modeling and Documentation for Business Analysis is a practical course focused on the standard modelling languages and tools used to capture, visualise, and validate business requirements and processes.

This instructor-led, live training (online or on-site) is designed for professionals with limited or no prior experience in modelling who wish to apply industry-standard techniques—such as UML, BPMN, and wireframing tools—to enhance clarity and communication in business analysis projects.

By the end of this training, participants will be able to:

• Use UML diagrams to represent functional requirements and system behaviour.
• Model business processes using BPMN standards.
• Create clear and structured use case diagrams and documentation.
• Design wireframes and interactive prototypes using Figma and Balsamiq.

Course Format

• Interactive lectures and discussion.
• Hands-on practice with modelling tools in sample project scenarios.
• Guided exercises focused on process, requirements, and UI modelling.

Course Customisation Options

• To request a customised training session for this course tailored to your organisation's standards or preferred toolset, please contact us to arrange.

Insurance in the Digital Era offers a practical overview of how digital transformation is reshaping products, operations, and customer engagement across the insurance sector.

This instructor-led, live training (delivered online or on-site) is designed for intermediate-level insurance professionals seeking to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernise insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and understand their impact on the broader insurance ecosystem.
• Design customer-centric strategies powered by digital tools and data-driven insights.
• Apply data-driven approaches to risk management and decision-making.
• Develop an innovation and change management approach tailored for insurers.
• Assess real-world case studies and translate key lessons into local initiatives.

Course Format

• Interactive lectures and discussions.
• Case study analysis and collaborative group workshops.
• Practical exercises and action planning tailored to participants' organisations.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Requirements Engineering (RE) is a key discipline within software and systems development, focused on identifying, documenting, and managing the needs and constraints of stakeholders to ensure project success.

This instructor-led, live training (online or on-site) is aimed at intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completion of this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritisation throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to sit and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customisation Options

• Additional modules or industry-specific case studies can be added on request.

This instructor-led, live training in Christchurch (online or on-site) is aimed at business professionals who wish to learn intermediate-level skills for managing organisational charts using OrgPlus 6.

By the end of this training, participants will be able to:

• Handle large data sets with sophisticated formatting tools.
• Create data visualisation reports and directories.
• Use OrgPlus printing, exporting, and publishing features.
• Navigate complex charts with ease.

This course has been developed for business analysts seeking to apply BPMN 2.0 extensively within their projects.

It emphasises the practical aspects of the full BPMN 2.0 specification, along with the implementation of common patterns.

The course consists of a series of short lectures followed by hands-on exercises: participants will be presented with a problem described in English and tasked with creating an appropriate BPMN diagram for each scenario. These diagrams will then be reviewed, discussed, and assessed collectively by the group and the trainer.

This course does not cover the execution aspects of BPMN; instead, it focuses on analysis and process design within the BPMN 2.0 framework.

Business analysis is the process of investigating, understanding, and defining business needs in order to develop solutions that meet those needs. It is a critical element in the organisational change management process and in designing new business solutions. The aim of business analysis is to ensure that technological, process-related, or organisational solutions align with business goals and requirements. It plays a vital role in ensuring the effectiveness of projects and organisational changes by guaranteeing that implemented solutions are appropriate, feasible, and fully aligned with business needs.

This workshop is tailored for experienced Business Analysts, Product Owners, and User Researchers aiming to master advanced techniques that deliver tangible business value. Through hands-on exercises and practical tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and translate strategy into action using OKRs. By the end of the session, they'll have a clear toolkit to amplify their impact and achieve measurable results.

This course focuses on the business analyst role required to succeed on Agile projects. Course participants will learn how to collaborate effectively with the Team, Product Owner, Scrum Master, and the Customer to facilitate the development process. Participants will work through a mock project, practising common scenarios.

This instructor-led, live training in Christchurch (online or on-site) is designed for beginner, intermediate, and advanced learners who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Use AI as an advanced tool to support thinking and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to drafting documentation.
• Consciously evaluate the quality and factual accuracy of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools in relation to corporate data.

This instructor-led, live training in Christchurch (online or onsite) is aimed at beginner-level, intermediate-level and advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organisations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organisational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms.

Summary:

A business or systems analyst resolves business challenges by designing information systems that execute strategies defined by the organisation. These IT solutions typically achieve one of the following objectives: implementing a new business process, enhancing the efficiency and productivity of existing processes, or reducing operational costs of current processes.

This course is designed for Business Analysts, including those who wish to pursue IIBA certification (CCBA or CBAP), and aligns with the framework outlined in BABOK® Version 3.0.

Objectives:

• Identify the key principles, activities, tasks, and techniques set out in BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their interrelationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge): The standard for business analysis practice, providing a framework that describes the tasks required to be performed.

CCBA® (Certification of Competency in Business Analysis): A certification offered by the International Institute of Business Analysis (IIBA), requiring successful completion of an exam based solely on BABOK®, following approval of an application grounded in education and experience.

CBAP® (Certified Business Analysis Professional): A certification offered by the International Institute of Business Analysis (IIBA), requiring successful completion of an exam based solely on BABOK®, following approval of an application grounded in education and experience.

This course will show you how to:

• Perform key functions of the business analyst by applying a solid business analysis framework
• Conduct a business needs analysis to elicit stakeholder requirements
• Apply business analysis techniques to identify key problems and potential opportunities in your enterprise
• Create effective requirements and communication plans
• Analyse and specify requirements using industry best practices
• Manage solution assessment and validation

Audience:

Business consultants, Business analysts, Project Managers, IT professionals.

Participant Profiles

CxOs, Operations Managers, Enterprise Architects, Business and System Analysts, and Designers

Objective

This introductory seminar offers an overview of digital business models, business and enterprise architecture frameworks, and the methodologies organisations are prioritising to enhance business agility amid the disruptions of the digital age.

Specifically, this seminar aims to help you understand the frameworks and reference architectures used globally to align digital business models and IT system architectures with the evolving competitive landscape.

Objective:

Aiding Business Analysts in understanding how to efficiently model and validate their business processes and resources, thereby enhancing their organisation's business agility based on their target architecture and evolving market needs.

This two-day training course is designed to help delegates learn how to model their business processes and resources so they can be adapted to shifts in goals, strategies, and affected capabilities as part of the target architecture. Focusing on the key elements of business performance (strategies, tactics, KPIs, business capabilities, etc.), delegates will learn how to develop a vision-centric business process and resource cartography. Using only the appropriate BPMN and UML notations tailored to their organisational language, they will understand how to adapt these models to changing strategies, tactics, and policies.

This course has been developed for anyone responsible for modelling processes using BPMN 2.0.

It emphasises the practical aspects of the full BPMN 2.0 specification, including the implementation of common patterns.

The course comprises a series of short lectures followed by hands-on exercises: participants will be presented with problems described in English and will need to create appropriate BPMN diagrams for each scenario. These diagrams will then be discussed and evaluated by the group and the trainer.

While the primary focus is on understanding BPMN diagrams, the course also covers foundational elements of BPMN execution.

Audience:

Delegates with an interest in process modelling will benefit from attending this Business Process Model and Notation (BPMN) training course, including:

• Business and Process Analysts
• Process Designers and Implementers
• Project and Programme Managers
• Anyone involved in business change and transformation.

This course will cover how to:

• Select, organise, and implement a business re-engineering project
• Achieve competitive advantage by leveraging technology and utilising UML tools
• Maximise customer satisfaction by aligning process design with customer needs
• Identify typical signs of business process dysfunction
• Successfully redesign workflow and structure within the business
• Ensure best practice through the application of business patterns

A business or systems analyst addresses business challenges by designing information systems that implement the strategy defined by the organisation. These IT solutions typically aim to achieve one of the following outcomes: introducing a new or innovative business process, improving the efficiency and productivity of existing processes, or reducing the operational costs of current workflows.

This course is designed for individuals transitioning into the Business Analysis profession and who, upon meeting any prerequisites, may wish to sit for the CBAP certification examination offered by IIBA (www.iiba.org).

Who should attend?

• Entry-level IT Business Analysts
• Self-taught IT Business Analysts seeking to fill knowledge gaps and integrate their learning into a cohesive skill set
• Systems Analysts and programmers looking to broaden their roles into the business domain

This instructor-led, live training in Christchurch (online or onsite) is designed for individuals at beginner, intermediate, or advanced levels who wish to develop skills in business and process modelling to foster a deeper understanding of the organisation, its products, and the dependencies between processes, data, and stakeholders.

By the end of this training, participants will be able to:

• Understand the role of models as key communication tools in business analysis.
• Select the appropriate modelling method (BPMN, UML, SIPOC, Business Model Canvas) for a specific business goal.
• Decompose complex business processes into clear, actionable diagrams.
• Identify touchpoints between processes, data, and system actors.
• Assess the correctness and effectiveness of created business models.

This instructor-led, live training in Christchurch (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to prepare to effectively plan, lead, and support organisational changes, taking into account human, communication, and process factors.

By the end of this training, participants will be able to:

• Understand the psychological and structural mechanisms of organisational change.
• Independently plan comprehensive Change Management activities.
• Identify risks and diagnose sources of resistance to change.
• Actively support stakeholders at every stage of the transition process.
• Apply professional communication tools tailored to various audience groups. 

This course explores contemporary development principles and practices, examining the role of project management, testing, and business analysis within both Agile and traditional Waterfall environments.

Designed in a workshop style, the course encourages delegates to engage through questions and explore real-world applications of the material.

The course is structured as a series of modules, with each module intended to take approximately 1.5 hours; thus, a full training day would comprise four modules.

Intended Audience

This course is designed for individuals seeking a concise overview of contemporary Waterfall and Agile software development approaches, with a focus on their impact on project management, testing, and business analysis.

This instructor-led, live training in Christchurch (online or on-site) is designed for beginner to intermediate-level professionals who wish to develop skills in conscious data analysis and in translating analytical findings into business conclusions and recommendations that support both operational and strategic decision-making.

By the end of this training, participants will be able to:

• Understand the role of data in modern decision-making processes.
• Assess data quality and its relevance to business outcomes.
• Apply intermediate data analysis techniques, including trend analysis, segmentation, and scenario evaluation.
• Distinguish between correlation and causation when interpreting results.
• Formulate precise, evidence-based insights and recommendations.
• Effectively communicate complex analytical findings to decision-makers. 

There is a wealth of proven patterns readily accessible to everyone. Often, it simply involves adapting the nomenclature and implementing the pattern within a specific technology. This approach can save countless hours that would otherwise be dedicated to design and testing. The goals of this training are twofold: first, it empowers you to leverage widely recognised patterns; second, it enables you to create and reuse patterns tailored to your organisation. It assists you in estimating how patterns can reduce costs, systematise the design process, and generate a code framework based on your patterns. The intended audience includes software designers, business analysts, project managers, programmers and developers, as well as operational managers and software division managers. The course style centres on use cases and their relationship with specific patterns. Most examples are explained using UML and simple Java examples (the language may change if the course is booked as a closed course). It guides you through the origins of patterns and demonstrates how to catalogue and describe patterns that can be reused across your organisation.

Insurtech (also known as Digital Insurance) refers to the convergence of insurance and emerging technologies. In the Insurtech space, "digital insurers" apply technological innovations to their business and operating models to reduce costs, enhance customer experience, and improve operational agility.

In this instructor-led training, participants will gain a clear understanding of the technologies, methods, and mindset required to drive digital transformation within their organisations and across the wider industry. The training is designed for managers who need a high-level overview, wish to cut through the hype and jargon, and are ready to take the first steps toward developing an Insurtech strategy.

By the end of this training, participants will be able to:

• Discuss Insurtech and all its components intelligently and systematically
• Identify and demystify the role of each key technology within Insurtech.
• Draft a general strategy for implementing Insurtech within their organisation

Audience

• Insurers
• Technologists within the insurance industry
• Insurance stakeholders
• Consultants and business analysts

Format of the course

• Part lecture, part discussion, with exercises and case study group activities

In this live, instructor-led training in Christchurch, participants will gain a clear understanding of the technologies, methods, and mindset required to implement a Fintech strategy.

This course is designed for managers who need to develop a holistic view of Fintech, cut through the hype and jargon, and take concrete first steps toward adopting new technologies relevant to financial businesses and services.

By the end of this training, participants will be able to

• Present viable Fintech strategies tailored to their organisation.
• Understand and explain the role and functionality of key technologies.
• Develop an action plan for introducing new technologies in a structured, step-by-step manner.

This instructor-led, live training in Christchurch (online or on-site) is designed for individuals at beginner, intermediate, and advanced levels who wish to focus on the Financial Sector and IT Industry. We move beyond simple definitions to explore how stringent regulations and risk management frameworks dictate the pace of innovation and operational decision-making. We analyse the mechanics of software delivery, the shift from legacy models to SaaS, and the critical challenges of scalability and security. We conclude by defining the evolving role of the Consultant and Analyst as a strategic bridge between business goals and technical execution.

By the end of this training, participants will transition from being 'service providers' to 'trusted advisors' who can anticipate industry shifts and propose solutions that resonate with the client's specific strategic reality.

Model-Based Development (MBD) is a software development methodology that enables faster, more cost-effective development of dynamic systems such as control systems, signal processing, and communication systems. It relies on graphical modelling rather than traditional text-based programming.

In this instructor-led, live training, participants will learn how to apply MBD methodologies to reduce development costs and accelerate the time to market for their embedded software products.

By the end of this training, participants will be able to

• Select and utilise the right tools for implementing MBD.
• Use MBD to carry out rapid development in the early stages of their embedded software project.
• Shorten the time to market for their embedded software releases.

Course format

• Part lecture, part discussion, exercises and extensive hands-on practice

Objective:

To assist Technical Analysts and Designers in understanding how to implement software requirements, ensuring clear traceability between business specifications and the resulting code.

This two-day training course supports technical analysts and designers in interpreting specifications provided by business analysts. Once transformed into software component representations, the resulting system components maintain traceability from system requirements down to software component structures.

Ultimately, these technical specifications are implemented in code and tested at the component level. The resulting software components offer a high degree of responsiveness to change, enabling traceability of system behaviours layer by layer—from user interfaces through application components (where user choices are captured) down to the business objects layer.

This instructor-led, live training in Christchurch (online or on-site) is designed for individuals who wish to understand requirements analysis and carry it out efficiently and accurately using proven analysis techniques for their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overarching concepts and activities involved in requirements analysis.
• Gain familiarity with requirements analysis methodology.
• Leverage various requirements analysis techniques to their advantage.
• Structure requirements to communicate effectively with architects and developers through an iterative requirement gathering process.

This instructor-led, live training in Christchurch (online or onsite) is aimed at individuals at beginner, intermediate, or advanced levels who wish to focus on analytical precision: moving beyond surface-level symptoms to uncover the root causes of business issues and structure them for clear decision-making. The programme also covers strategic foresight, teaching participants how to quantify uncertainty through formal risk assessment, evaluate potential impacts, and develop robust response strategies.

By the end of the course, participants will have a toolkit for transforming vague business obstacles into actionable, de-risked project plans.

This programme equips participants with the core principles and practical applications of software engineering, requirements engineering, and testing through immersive, hands-on learning experiences.

This instructor-led, live training in Christchurch (online or on-site) is aimed at beginner, intermediate, and advanced levels, addressing the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

Process mining, also known as Automated Business Process Discovery (ABPD), is a technique that applies algorithms to event logs to analyse business processes. Going beyond mere data storage and analysis, process mining connects data with actual processes, delivering insights into the trends and patterns that influence process efficiency.

Course Format

• The course begins with an overview of the most commonly used process mining techniques. We explore various process discovery algorithms and tools designed to uncover and model processes from raw event data. Real-world case studies are reviewed, and data sets are analysed using the open-source ProM framework.

Course Audience:

Managers seeking to interpret BPMN diagrams, as well as Business Consultants, Business Analysts, Business Process Engineers, System Analysts, and any professionals engaged in analysing and planning business processes using standardised, unified modelling notation.

Course Goals:

• Produce high-quality process diagrams
• Model using the BPMN process notation
• Capture as-is process information
• Implement optimised process flows for people-intensive processes
• Simplify complex process definitions and decompose them into more manageable components

This course is designed to build practical knowledge and develop BPMN modelling skills at intermediate and advanced levels.

The ideal participant is a business analyst involved in discovering, identifying, gathering, and analysing user requirements for systems. It is also suitable for advanced application developers and system architects interested in designing business processes, systems, and custom drivers.

The course does not cover issues related to Executable BPMN.

Training is delivered predominantly (~90%) through hands-on computer exercises. Participants will translate real-world business scenarios into Business Process Diagrams (BPD) and interpret diagrams to assess their practical applicability.

This is an intensive, highly practical course. Theoretical considerations of BPMN are not addressed in any way.